Customer Experience Lead, International Region

Job Title

Job Description

Customer Experience Lead,  International Region

You're the right fit if you have:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or equivalent.
• Solid experience in Customer Experience, Marketing, Customer Success, Account Management, Service Delivery Management or a related field.
• Customer Experience Design and omnichannel engagement.
• Data analysis and KPI interpretation and familiarity with AI tools and data-driven decision-making approaches in customer engagement.
• Proven or emerging people leadership capability, with the ability to lead, coach, and develop others, fostering collaboration, accountability, and high performance.
• Stakeholder management and cross-functional collaboration.
• Continuous improvement and process optimization.
• Strong customer-centric mindset and storytelling ability.
• Excellent organizational and coordination skills.
• Innovative thinking with a results-oriented approach.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.