Customer Onboarding Administrator

Please note: This is a fixed-term contract engagement, which will run until August 2026

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

👋🏻 Your Mission

As a Customer Onboarding administrator, your role is to ensure the successful implementation of Zenchef services for our clients, while guaranteeing that we deliver the expected added value. Your main responsibility is to ensure a smooth transition from Formitable to Zenchef for our remaining clients.

🫱🏼‍🫲 Your Team

As a member of the Customer Onboarding team, we are responsible for delivering the expected value to our clients during the onboarding phase. Our goal is to provide the best possible experience with our products and services in order to drive strong customer satisfaction and adoption.

🧑🏼‍🍳 Your Responsibilities

• Independently manage the implementation of Zenchef for our current Formitable clients.

• Preparing each account for our customer facing Onboarding team..

• Assist our customer facing team setting up their accounts to provide a smooth transition into Zenchef.

Requirements

🍽️ What You Bring to the Zenchef Table

• Strong attention to detail, autonomy, and interpersonal skills.

• Patience and the ability to share knowledge clearly.

• Fluency in Dutch and English (written, read, and spoken).

🤩 Compensation package:

• Basic annual salary of 33,700 EUR per year (including holiday pay)

• Daily restaurant-worthy lunches from our in house chef Roel Paping

• Regular breakfast in the office

• Monthly well-being budget

• Pension Plan

• 30 vacation days

• A Swapfiets to bike around Amsterdam or commuting allowance