Customer Service Coordinator

About us: iconic brand, tiny company.  

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that startup acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.  

Job Summary

As a Customer Service Coordinator, you will play a key role in delivering a seamless customer experience across all touchpoints. You will manage customer inquiries, coordinate orders, and work cross-functionally to ensure efficient operations and high satisfaction. We are looking for a skilled problem solver and enthusiastic self-starter

who can quickly understand customer service challenges and provide thoughtful, effective solutions. In this role, you will be an important part of the Customer Service team, developing strong product knowledge to deliver accurate, timely support and consistently meet or exceed customer expectations.

Key Responsibilities

• Deliver excellent customer service across email, phone, chat, and online platforms

• Manage and maintain customer accounts with accurate and up-to-date information

• Handle customer inquiries related to orders, shipping, billing, and product issues

• Create, process, and monitor customer orders, ensuring full accuracy

• Collaborate closely with Customer Service team members and the manager

• Work cross-functionally with Supply Chain and Logistics teams

• Coordinate shipments with logistics partners to ensure timely delivery

• Maintain clear internal communication to resolve issues quickly and effectively

• Document customer interactions and identify/report product or process issues

Qualifications

• Strong spoken and written English skills

• Additional language skills (Dutch, French, German, or Spanish) are a plus

• Minimum 2 years of experience in B2B or B2C customer service

• Familiarity with ERP or order processing systems (Business Central is a plus)

• Experience with CRM or ticketing tools such as Zendesk

• Knowledge of Ecommerce platforms like Shopify

• Strong organizational skills and ability to multitask effectively

• Proactive mindset with clear and confident communication skills

• Interest or experience in photography or consumer electronics is a plus

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