Customer Service Employee

Nordson Industrial Coating Solutions, a global leader in leader in industrial coating systems, is seeking a highly motivated and talented Customer Services Employee to join our team in Geleen,  the Netherlands. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.  

Summary of the role
As a Customer Service Employee, you will play a central role in supporting our customers and keeping our order processes running smoothly. You are the first point of contact for inquiries, ensuring every request—whether a quote, order, warranty, return, or credit—is handled with accuracy and care. Working with SAP, C4C and clear internal processes, you guide customers through order status updates, coordinate follow‑up actions and help resolve issues together with colleagues in Sales, Technical Service and Finance.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities 

• Enter quotes and orders in SAP

• First contact to customers

• Inform customers about status of orders.

• Handle warranty, return and credit requests

• Handle complaints (invoices, deliveries, etc)

• Take care of Nordson internal requests and all other incoming requests

• Proactive order follow up

Skills and Qualifications 

• Minimum MBO+ - degree or vocational training (commercial or logistics).

• General knowledge on business and work processes (supply chain).

• Relevant experience in a customer service-related environment or a business environment is highly desired.

• Professional Dutch or German and English language skills are required (writing and verbal)

• Any additional language would be a plus.

• Computer literate (basic knowledge of MS-Office).

• SAP and Material Resource Planning (MRP) system knowledge

Travel 

• No travel requirements

Benefits 

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits do further include: 

• Pension plan

• 25 vacation days + 6 ADV days

• 8% Holiday allowance

• 13th month payment

About Nordson Industrial Coating Solutions 

Manufacturers rely on Nordson Industrial Coating Solutions equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production. By joining our team today, you will help us bring innovative ideas to life. Nordson Industrial Coating Solutions is a global team that works to create industrial coating solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Industrial Coating Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. 

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. 

Interested?  

If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV.

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