Customer Service Representative

Position Summary:

Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Balchem Corp., you’ll be at the heart of our mission to exceed customer expectations. Working closely with our Sales team and Customers across Europe & Asia, as well as key stakeholders, you will play a crucial role in ensuring seamless operations and customer satisfaction. In this role, you’ll be empowered to take ownership of customer relationships, provide timely solutions, and contribute to the ongoing success of our business. If you're a proactive problem-solver with a passion for customer service, this is your opportunity to thrive in a dynamic, international environment.

Key Responsibilities:

• Take full ownership of the customer journey, from order placement through to fulfillment and invoicing, ensuring seamless, accurate, timely and efficient service at every stage.

• Plan, organize, and execute the entire order management process in a consistent, professional, and timely manner for all assigned accounts.

• Handle customer questions and inquiries in a quick, accurate, and professional manner, ensuring all issues are communicated effectively to the customer and Customer Service Manager.

• Maintain accurate records of customer interactions, service actions, and order details, ensuring transparency and accountability throughout the process.

• Work closely with planning, shipping, and 3rd party logistics teams to ensure customer orders are filled promptly and accurately. Communicate current order status directly to customers.

• Take ownership of service requests, including complaints, process credits, and handle freight claims, ensuring swift resolution and communication with customers.

• Communicate directly with customers, probing to identify needs related to existing orders and qualifying new product requests. Work with internal resources to ensure rapid response and alert the sales team to potential leads.

• Perform other related duties as necessary to support the customer service function.

Candidate Profile:

• Minimum 5 years’ experience in a customer service or export sales role, preferably (but not necessarily) gained with a nutritional premix/nutritional ingredient manufacturer, or in the Food/Pharma sector.

• Export/International trade experience is a strong plus.

• Higher education is desirable, but experience in Customer Service can compensate for lack of formal higher education.

• Excellent verbal and written communication skills in Dutch and English. Knowledge of additional languages will be considered a strong asset.

• Experience with Microsoft office products and ERP systems

• Strong organizational skills required

• Strong problem-solving abilities.

• A great team-player.

Company Overview:

Balchem Corporation develops, manufactures, and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in Montvale, New Jersey and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ – “BCPC”) with annual revenues over $900 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com.