Customer Service Representative

Location: Athens, Greece
Work Model: Onsite
Languages Required: Minimum Dutch (C1) and English (B2)

Job Summary

Are you passionate about helping people and delivering exceptional customer experiences? Join our team as a Customer Service Representative supporting a global client. In this role, you will provide high-quality support, resolve customer inquiries, and ensure a seamless experience for users in a fast-paced, cloud-based environment.

Key Responsibilities

1. Respond to customer inquiries via phone, email, and chat with professionalism, empathy, and accuracy.

2. Resolve customer issues efficiently while ensuring high customer satisfaction.

3. Provide product and service information to customers in a clear and helpful manner.

4. Identify customer needs and offer appropriate solutions or escalate when necessary.

5. Maintain accurate records of customer interactions and transactions.


Qualifications

1. Strong communication and interpersonal skills.

2. Ability to handle customer inquiries and resolve issues efficiently.

3. Fluent in Dutch (minimum C1) and English (minimum B2).

4. Basic computer skills and ability to navigate multiple systems.

5. Problem-solving mindset with attention to detail.

6. Willingness to relocate to Athens, Greece.

Benefits

1. Competitive salary package with 14 salaries per year (12 monthly salaries plus additional payments at Easter, Summer, and Christmas).

2. Performance-based bonus opportunities.

3. Private health and life insurance coverage.

4. 25 days of annual leave.

5. Meal voucher allowance (€50 per month).

6. Permanent employment contract (40 hours per week – 8 hours/day, 5 days/week).

7. Up to €300 relocation support (paid with first salary) + 3 weeks of hotel accommodation provided for international candidates.

How To Apply

Send CV to [email protected] or Apply on our career page.