Customer Service Specialist

Description

• You are an amazing problem-solver with exceptional customer service skills, going above and beyond customer expectations.
• You are detailed oriented and take pride in actioning items efficiently.
• You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
• You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a high level of professionalism.

• Deliver an exceptional customer experience by answering incoming inquiries, effectively applying problem solving techniques and following issues through to their successful resolution.
• Manage and input purchase orders; maintain and update order book.
• Establish and maintain positive and professional relationships with customers.
• Communicate and collaborate with cross functional teams and departments to discuss and resolve issues.
• Effectively document and record all aspects of customer interactions to promote transparency.
• Coordinate with logistics team to release orders by customer due date to allow all available products to be allocated and ship in a timely manner.
• Function as the liaison between customers, business development team, supply chain and finance department.
• Maintain each account’s ordering, shipping, and billing requirements; Manage incoming requests, create proposals, and complete quotes.
• Meet and exceed performance requirements.
• Answer overflow calls for technical support requests as needed.

• 1-3 years’ experience in customer service, order management and account management. Experience in ERP system (must be able to articulate issues clearly and understand your audience.)
• Fluency in English is essential. Additional language skills are a plus, as the role also provides support across other European regions
• Highly developed problem analysis and solving skills. You will always look for the simplest solution but with a natural curiosity that leads to digging deeper and putting together the wherefore and why when needed.
• Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications.
• The ability to stay attentive and react quickly when the unexpected occurs.
• Ability to flourish in a high growth, fast paced, ever-evolving environment.
• Experience with AS400 and Zendesk preferred.