Customer Service Specialist

Job Req Number:  116513
Time Type: Full Time

Move forward as Customer Service Specialist at DSV in Hapert

Would you like to be responsible for your own international key accounts and support customers from A to Z? At DSV Air & Sea in Hapert, you will have the opportunity to turn customer satisfaction into concrete results every day within the automotive and high-tech sectors.

You get it done

Ensuring customer orders, shipments and warehouse processes run smoothly for international key accounts: you work on it.

How do you do this? As a customer service specialist, you are the main point of contact for our international customers within the automotive and high-tech sectors. You keep an overview, communicate quickly with customers, carriers and colleagues, and ensure that shipments are processed correctly, on time and according to agreement. You achieve this by:

• maintaining daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments;


• organising and following up on inbound and outbound shipments to and from the warehouse;


• monitoring correct inbound and outbound processes, stock levels and administrative processing in the warehouse management system;


• resolving customer questions, deviations and operational challenges, ensuring clear communication and suitable solutions.

Your team stands out within DSV because of its approachable collaboration, positive atmosphere and the way colleagues help each other. You will work in a fast-growing team of 5 colleagues. Hard work is part of the job, but so is having a laugh together.

We are DSV, we grow

DSV is a global supplier of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road transport, or where we cannot offer warehouse storage.

“As a customer service specialist, you are responsible for your own customer from A to Z. It is precisely this combination of customer contact, logistics dynamics and ownership that makes this role so strong,” says Rolf Sliphorst, Manager Logistics & Facility, Air & Sea NL.

In the Netherlands, we operate from more than 40 locations, with over 5,000 colleagues. Together, we take on the challenges of a rapidly changing environment. We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together.

You bring

• experience in a logistics environment, preferably in a customer service role;


• a good command of the English language;


• strong communication skills and a solution-oriented mindset, enabling you to switch quickly between customers and colleagues;


• full-time availability and willingness to complete both a VOG and VGB screening.

It all counts for this vacancy of customer service specialist in Hapert. Furthermore, it is naturally important that you feel at home with us. That will certainly be the case if you like taking initiative, show courage and want to grow together with DSV.

You get

Working at DSV means working for one of the leading players in the logistics market. DSV is entrepreneurial, competitive and always wants to grow as an organisation. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a suitable salary, based on your knowledge and experience;


• 28 days of annual leave, a 5% gratuity and 8% holiday allowance;


• working hours between 08:00 and 16:30 or between 09:00 and 17:30;


• after your onboarding period, the possibility to work from home up to 1 day per week;


• plenty of opportunities to grow within an organisation that is continuously developing and invests in courses, training and your development.

Move forward

Send us your CV and motivation or leave your details, and we will contact you. Do you have any questions about this vacancy? Our corporate recruiter Marjolein van Dongen will be happy to answer them via 06 4424 8040 or [email protected].

We only contact candidates via official company email addresses, such as @dsv.com or @nl.dsv.com, and never approach candidates via personal email services such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.