Customer Service Specialist

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

The Customer Service Specialist is going to support the SOLTA EMEA business by providing World Class Customer Service to both direct customers and distributors across the region. Strong customer focus and Service Excellence and also Process Excellence and Continuous Improvement.

Key responsibilities include, but are not limited to:  

• Build and manage relationships with customer base and develop in depth knowledge of customers in order to drive business growth


• Proactive customer management dealing with all queries quickly, accurately and professionally and accurate order processing ensuring the customer is kept up to date


• Work closely with field based sales staff, logistics, IT and finance department to resolve issues efficiently


• Reviewing work processes and making recommendations for improvements to ensure maximum efficiency and process excellence


• Carry out back office tasks such as but not limited to Pricing, Billing ,Customer Accounts Process, Proactive Management of Backorders etc.


• Capture, report, escalate and ensure timely response and resolution to all product and service complaints in line with global policies


• Working independently and as part of a team on assigned projects to ensure that CS operates accurately and efficiently 


• Share knowledge with colleagues and provide support with training as and when required


• Promote ‘One team’ spirit by demonstrating strong teamwork and supporting your colleagues


• Perform other duties as assigned.

All tasks should be undertaken in line with the following:

• Knowing and understanding customers’ needs


• Building strong internal and external relationships by working positively and collaboratively with all the stakeholders,


• Demonstrating an open minded and positive approach by actively supporting company strategy


• Taking ownership and demonstrating quick learning and accommodating skills when facing issues in calm and confident manner


• Keeping the financials of our business front of mind

The minimum requirements:

• Language skills – business Spanish and English (both written and spoken) any other European language would be advantageous


• Customer Service Support Experience


• Data input and order management


• Advanced Microsoft Office skills


• Demonstrable written communication with high level key stake holders


• Advanced reporting skills

Advantageous but not essential

• Knowledge of the following IT systems


• Microsoft Dynamics 365


• Salesforce


• Power BI
  
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We are an Equal Opportunity Employer. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.