Customer Success Agent (German Speaker)

At FitForMe, you make a real difference by supporting people through one of the most important journeys of their lives: bariatric surgery. Using your strong German language skills, you’ll personally connect with customers, guiding them toward better health with tailored advice on our vitamins and nutritional supplements. From our Rotterdam office, your daily work will help our customers feel healthier, happier, and understood every step of the way.

What is exciting about this role:

As a Customer Success Agent at FitForMe 🚀 you are an integral part of our Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload and providing excellent service.

Your day-to-day:

Imagine answering a call from a customer relieved to speak German, comfortably sharing their health journey before and after bariatric surgery. You listen carefully, ask thoughtful questions, and warmly recommend personalized vitamins that support their new lifestyle. Every interaction transforms uncertainty into confidence. Each day you'll experience stories of genuine gratitude, knowing your language skills and empathetic approach helped someone become healthier and happier. At FitForMe, you'll find daily satisfaction through meaningful connections and visible impact.

Responsibilities:

• Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound). 
• Providing product information and advice about our multivitamins to support bariatric patients' lifelong supplementation.
• Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
• Ensuring trust in our products and our brand. 
• Ensuring connection between our customers and FitForMe.