Customer Success Associate DACH - Growing Impact Scale Up

We're a fast-growing SaaS scale-up on a mission to shape a sustainable future for the food industry. With four years of continuous 100% year-on-year growth, we’re looking for a passionate Customer Success Associate to help drive innovation in global food supply chains. Join us and shape the future of food sustainability with us!

We are committed to transforming global food supply chains, making them more transparent, sustainable, and safe. Our team is building the world’s largest food & beverages network to empower buyers, retailers, and including wholesalers, with insights that ensure food safety and sustainability. Together, we are simplifying compliance for a better world, and having fun doing it. With a dynamic team of 59 professionals from diverse backgrounds, we currently manage €20 billion in agricultural goods and serve clients across 100 countries.

As a Customer Success Associate DACH, you will be responsible for ensuring a seamless and positive experience with our German-speaking customers, ensuring they achieve their desired outcomes with our products and services. You will work closely with clients to maximize their success with the company’s products and services, driving retention, satisfaction, and growth.

Onboarding new customers 

• Onboard new customers by transferring their data to our platform & giving trainings. All while building a personal relationship with your new client.  

Onboard new customers by transferring their data to our platform & giving trainings. All while building a personal relationship with your new client.  

Customer Engagement & Relationship Building 

• Act as a key contact for assigned customers, responding to inquiries and ensuring they have a positive experience. This with the goal of fostering relationships with customers and gathering feedback. 

Act as a key contact for assigned customers, responding to inquiries and ensuring they have a positive experience. This with the goal of fostering relationships with customers and gathering feedback. 

Customer Health Monitoring & Issue Resolution 

• Track customer engagement and usage data, and step in when you see early warning signs.  

Track customer engagement and usage data, and step in when you see early warning signs.  

Customer Advocacy & Feedback Collection 

• Gather customer feedback and share insights with internal teams (Product, Sales, Marketing) to support product improvements. Help identify recurring customer pain points and propose potential solutions. 

Gather customer feedback and share insights with internal teams (Product, Sales, Marketing) to support product improvements. Help identify recurring customer pain points and propose potential solutions. 

Process & Documentation Support 

• Contribute to internal process improvements by suggesting and implementing enhancements. 

Contribute to internal process improvements by suggesting and implementing enhancements. 

• Empathy & Active Listening: Ability to understand customer challenges and provide helpful solutions. 

Empathy & Active Listening: Ability to understand customer challenges and provide helpful solutions. 

• Proactive Mindset: Willing to take initiative and learn new skills. 

Proactive Mindset: Willing to take initiative and learn new skills. 

• Detail-Oriented & Organized: Can manage multiple tasks effectively. 

Detail-Oriented & Organized: Can manage multiple tasks effectively. 

• Team Player: Works well in a collaborative environment and seeks guidance when needed. 

Team Player: Works well in a collaborative environment and seeks guidance when needed. 

Preferred but Optional Skills: 

• Experience in a SaaS environment. 

Experience in a SaaS environment. 

• Fluency in French or Italian is a plus. 

Fluency in French or Italian is a plus. 

• Make an impact: Contribute to a meaningful cause, creating sustainable and safe food supply chains

• Grow rapidly with the company: As the company scales rapidly so can your career

• Warm & Driven people: Join a team that celebrates innovation, with hackathons, team events, monthly Thirsty Thursday, Boat parties, Agriplace Dance Event, and much more…

• Inclusive Environment: We cherish diversity and aim to create an environment where everyone can thrive

• Free lunches & loads of team activities: Daily office lunches and regular team gatherings that foster a strong sense of community

• Flexible work options: We offer the possibility to work from our office in Amsterdam or partially remotely a minimum of 3 days per week in the office

• Amazing office location: Work from our office in the center of Amsterdam with the best view from our very own rooftop terrace and compensation for traveling to the office when applicable (travel distance +10km)

Make an impact: Contribute to a meaningful cause, creating sustainable and safe food supply chains

Grow rapidly with the company: As the company scales rapidly so can your career

Warm & Driven people: Join a team that celebrates innovation, with hackathons, team events, monthly Thirsty Thursday, Boat parties, Agriplace Dance Event, and much more…

Inclusive Environment: We cherish diversity and aim to create an environment where everyone can thrive

Free lunches & loads of team activities: Daily office lunches and regular team gatherings that foster a strong sense of community

Flexible work options: We offer the possibility to work from our office in Amsterdam or partially remotely a minimum of 3 days per week in the office

Amazing office location: Work from our office in the center of Amsterdam with the best view from our very own rooftop terrace and compensation for traveling to the office when applicable (travel distance +10km)