Customer Success Manager

About us

Dashmote is a start-up focusing on the next generation of data products powered by AI technology, with offices in Amsterdam (HQ) and Shanghai. We connect the offline and online worlds by decoding the digital footprint of locations, allowing our enterprise clients to understand the market and make smarter decisions.

Dashmote has ambitious plans for the upcoming years and therefore we need to make sure that we have the right people in place to put such plans into practice. Do you want to boost your career by contributing to Dashmote’s core product, used by some of the biggest Fortune 500 companies? Then we're looking for you!

Main responsibilities

We’re looking for a Customer Success Manager to join our growing team! This role is focused on managing and expanding relationships with our Enterprise clients (CPGs) while driving retention and revenue growth. The ideal candidate has a strong B2B SaaS background, experience managing multi-million ARR accounts, and the ability to navigate a complex stakeholder ecosystem.

This role is an exciting opportunity for someone who wants to make an impact, take ownership, and eventually step into a team lead role.

• Own the end-to-end customer journey, from onboarding to renewal and expansion, ensuring clients successfully adopt our solution and achieve their business objectives.

• Manage a portfolio of enterprise accounts, with a focus on retention (renewals) and growth (upsells/cross-sells).

• Develop and implement best practices for driving adoption, engagement, and ROI for our customers.

• Build multi-level strategic relationships across enterprise clients, engaging with both operational and executive stakeholders.

• Identify risks and proactively implement strategies to improve customer health and retention.

• Prepare and educate clients on new features, releases, and best practices to maximize their value.

• Collaborate with Product, Sales, and Marketing to ensure a seamless customer experience and drive continuous improvement.

• Represent the voice of the customer, collecting and analyzing feedback to enhance our solution and customer success strategy.

Own the end-to-end customer journey, from onboarding to renewal and expansion, ensuring clients successfully adopt our solution and achieve their business objectives.

Manage a portfolio of enterprise accounts, with a focus on retention (renewals) and growth (upsells/cross-sells).

Develop and implement best practices for driving adoption, engagement, and ROI for our customers.

Build multi-level strategic relationships across enterprise clients, engaging with both operational and executive stakeholders.

Identify risks and proactively implement strategies to improve customer health and retention.

Prepare and educate clients on new features, releases, and best practices to maximize their value.

Collaborate with Product, Sales, and Marketing to ensure a seamless customer experience and drive continuous improvement.

Represent the voice of the customer, collecting and analyzing feedback to enhance our solution and customer success strategy.