Customer Success Manager

About us 

Energy21, part of the SPARK group, is a leading technology company within the energy sector with a clear vision: creating a completely sustainable, transparent, and liquid energy market, driven by real-time data, AI and the latest technologies. Our technology, developed by some of the brightest minds in the energy sector, enables our clients to make better-informed decisions about their energy operations and drive the energy transition forward. 

From our offices in The Netherlands, United Kingdom, Portugal and Paraguay, we work together with energy producers, suppliers, balancers, and industrial consumers across Northwest Europe. Join us in our exciting new growth phase as we scale our technology across Europe and play our part in making the energy sector more sustainable, one time series at a time. 

About the role 

We are looking for a customer success manager to join our team. In this new role, you will be responsible for managing client relationships, ensuring customer success, and identifying growth opportunities. You will play a key role in driving retention while enhancing client satisfaction and loyalty.  Your key responsibilities will include: 

Driving customer success

• Regularly check in with clients to understand their needs, plans and address concerns. 

• Customer engagement through strategic reviews. 

• Training & workshops

• Identifying commercial opportunities and advising clients on additional services and products. 

Regularly check in with clients to understand their needs, plans and address concerns. 

Customer engagement through strategic reviews. 

Training & workshops

Identifying commercial opportunities and advising clients on additional services and products. 

Maintaining client relationships

• Serve as the primary point of contact for clients; build and maintain trusted relationships with key stakeholders 

• Monitoring client satisfaction and responding promptly to feedback. 

• Coordinating software enhancements based on client needs and the internal product roadmap. 

Serve as the primary point of contact for clients; build and maintain trusted relationships with key stakeholders 

Monitoring client satisfaction and responding promptly to feedback. 

Coordinating software enhancements based on client needs and the internal product roadmap. 

Collaboration and reporting

• Collaborate with internal teams (e.g., Product, support, Consultancy) to deliver client-focused solutions. 

• Escalate and coordinate solutions for issues and opportunities that impact customer satisfaction. 

• Safeguard a 360-degree view on the client (data and fact driven) and use this to guide the customer success team or orchestrate other teams to be able to differentiate the services depending on the exact customer situation. 

Collaborate with internal teams (e.g., Product, support, Consultancy) to deliver client-focused solutions. 

Escalate and coordinate solutions for issues and opportunities that impact customer satisfaction. 

Safeguard a 360-degree view on the client (data and fact driven) and use this to guide the customer success team or orchestrate other teams to be able to differentiate the services depending on the exact customer situation.