Customer Success Manager (Migration Project)

Please note: This is a fixed-term contract

👋🏻 Your purpose:

Zenchef is on an exciting growth journey. As we align our technologies and customer bases, we are looking for a proactive and customer-driven Customer Success Manager to lead customer engagement during this one-time platform shift.

You will play a central role in ensuring a smooth migration experience, uncovering upsell opportunities, and driving product adoption post-migration.

🫱🏼‍🫲 Your team:

You will join our Customer Experience team, a passionate group committed to providing the best service to our customers.

Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Amsterdam office.

🧑🏼‍🍳 What you will do:

• Proactively reach out to eligible customers to engage them in the migration process

• Clearly explain the value of the Zenchef platform and what to expect during the migration

• Align timing, collect key onboarding information, and ensure customer readiness

• Be the customer’s main point of contact during the migration journey

• Ensure all necessary steps (technical and operational) are completed in a timely manner

• Collaborate closely with onboarding and support teams to ensure a seamless experience

• Provide regular and transparent updates to customers throughout the onboarding journey

• Answer questions related to migration, configuration, training, or account access

• Maintain strong relationships and build trust, even in high-volume or change-sensitive moments

• Follow up after onboarding to ensure smooth adoption of core Zenchef features

• Identify and suggest upsell opportunities based on customer goals and usage

• Collect feedback, surface product insights, and support continuous improvement

🍽️ What you will bring to the table:

• 2-4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environment

• Excellent communication and relationship-building skills

• Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems

• Proven ability to manage change-sensitive customer relationships

• Highly organized, proactive, and confident juggling multiple customer journeys at once

• Comfort working cross-functionally with support, product, and operations teams

• Fluent in English and Dutch