Customer Support Specialist Export Markets - BASF|Nunhems - Nunhem/Haelen - Temporary

YOUR JOB 

Do you enjoy working in an international environment where customer service, logistics and order management come together? As Customer Support Specialist Export Markets, you will coordinate and process customer orders for our export markets, with a particular focus on the Middle East, Iran and CIS countries. 

You will make sure orders move smoothly through the organization, from order entry and availability checks to export documentation and final delivery. In doing so, you will be an important point of contact for our customers, primarily large distributors, and work closely with colleagues across the organization. 

In this position, you will focus on the following tasks and responsibilities: 

• Process and manage export customer orders in ERP and Salesforce, confirm delivery dates and keep customers informed about the status of their orders.


• Monitor product availability against forecasts and coordinate with internal teams to support timely order fulfillment.


• Work closely with Logistics to arrange the required export documentation and transportation.


• Ensure shipments meet the applicable regulatory and market requirements.


• Partner with Sales to understand market-specific needs and identify suitable alternatives when an order cannot be fulfilled as originally requested.


• Build strong and reliable relationships with customers and provide a high level of service throughout the order process.


• Support the handling of customer complaints by coordinating follow-up, analyzing feedback and working with Sales and Management toward an appropriate resolution.


• Collaborate closely with internal departments such as Traffic, Supply Chain, Logistics and Quality Assurance to ensure efficient order execution. 

YOUR TEAM 

You will become part of our EMEA Customer Service Team, which consists of approximately 20 colleagues. Within this team, you will join the Export Team, working alongside three specialists who support our international export markets. 

Together, you manage customer orders, keep Sales and other internal stakeholders informed and make sure our customers receive the support they need. 

In this role, you will work closely with colleagues from Sales, Traffic, Supply Chain, Logistics, Quality Assurance and other departments. You will report to the Manager Country Support EMEA. 

It is an international and dynamic environment in which collaboration, clear communication and customer focus are essential. You will have the opportunity to build relationships with colleagues and customers across different countries and cultures. 

YOUR PROFILE 

What knowledge and experience make you successful in this role? 

• A Bachelor's degree in Business, Administration or a related field.


• Approximately 1-3 years of experience in Customer Service, Order Management or a comparable environment.


• Experience with ERP systems and good working knowledge of Excel.


• Fluent English, both written and spoken.


• Arabic language skills are considered a strong advantage.


• Understanding of local and regional procedures and legal requirements relevant to order processing.


• Previous experience with international export processes is a strong advantage. 

How do you create impact beyond expertise? 

• You communicate clearly and enjoy building reliable relationships with customers and colleagues.


• You put the customer first while keeping an eye on internal processes, requirements and deadlines.


• You approach challenges with a practical and solution-oriented mindset.


• You are able to manage several priorities simultaneously and remain organized in a dynamic environment.


• You enjoy collaborating with others and contribute positively to the team.


• You are flexible and comfortable adapting when circumstances or customer needs change.


• You work independently, learn quickly and remain effective when working under pressure. 

TEMPORARY POSITION 

This vacancy concerns a temporary assignment at BASF | Nunhems. The employment contract for this position will be provided through one of our external employment partners. This means you will carry out your day-to-day role within the BASF | Nunhems organization and work closely with our teams, while being contractually employed by the external partner. 

PERSONAL DATA (EU ONLY) 

When processing your personal data during the applicant’s procedure, Nunhems Netherlands BV adheres to the applicable laws and regulations, including the General Data Protection Regulation (GDPR). For more information about the processing of your data and your rights, please refer to our privacy notice for applicants on the BASF | Nunhems website.