Deskside Technician End User Computing (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Languages:

• Fluent in Dutch & English

All our positions are open to both women and men and are, of course, open to people with disabilities.