Desktop Support Engineer (Scheduled Visits)

Position
Responsibilities and Functions

a) Provide first/second level contact and
problem resolution for customer issues.

b) Work with Third Party Vendors to remediate
complex AV issues as needed.

c) Provide timely communication on issue
status and resolution.

d) Maintain ticket updates for all reported
incidents.

e) Install, upgrade, support and troubleshoot
XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber,
another authorized desktop application.

f) Should have basic knowledge of Mac
operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot
for printers, computer hardware.

h) Performs general preventative maintenance
tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops,
laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems
associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic
understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This
position requires the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.

Requirements

Required
Minimum Qualifications and Skills

a) Bachelor’s Degree or equivalent in Computer
Science or related field.

b) CompTIA A+, Microsoft Certified
Professional (MCP) or better.

c) Minimum of 18 months years of IT
experience.

d) Windows 7-10, Microsoft Active Directory,
utilization of GPOs, MS Office 365, PC hardware installation and
troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

e) Mobile device management including IOS and
Android devices, Enterprise encryption solutions, Windows PC/laptop management
via Active Directory.

f) Proven analytical, troubleshooting and
problem-solving skills.

g) Proven ability to multi-task, effectively
determine priorities and meet SLA’s.

h) Excellent communication
relationship-building and internal customer service skills.

i) Adaptable and flexible in a fast-changing
industry and work environment.

j) Willing to work off-hours and weekends
when required for projects or emergency support.