Dutch Customer Service Representative

Location: Lisbon, Portugal

Start date: 20 November 2025

Work Model: On-site

About the Role

We are looking for a Dutch-speaking Customer Service Representative to join our dynamic team in Lisbon. You will provide support, assisting users via multiple communication channels.

If you are customer-oriented, tech-savvy, and eager to work in an international environment, this opportunity is for you!

Main Responsibilities

• Provide outstanding customer support to Dutch-speaking users via chat, email, and phone.

• Troubleshoot and resolve technical or account-related issues.

• Ensure a high level of customer satisfaction by following up on cases.

• Maintain accurate records of interactions in the system.

• Collaborate with other departments to resolve complex issues efficiently.

Profile

• Fluent in Dutch (C1 minimum) and good knowledge of English (B2).

• Excellent communication and problem-solving skills.

• Customer-focused mindset and attention to detail.

• Availability to work in rotating shifts.

• EU citizenship or valid work permit for Portugal.

Working Hours

• Monday to Friday: 08:00 20:00 (rotational shifts)

• Saturday and Sunday: 08:00 17:00

• Days off: 2 per week (rotational)

Compensation & Benefits

• Base salary: 1,100/month × 14 months

• Meal allowance: 7.23/day

• Transport allowance: 20/month

• Health insurance: available from day 1 

• Additional allowance:

  • 135/month × 12 months

  • 120/month × 12 months

Relocation Package

• Flight reimbursement upon arrival in Portugal.

• Shared accommodation provided for 280/month (including utilities).

Why Join Us?

• International work environment.

• Career growth and internal mobility opportunities.

• Training and continuous support from a friendly team.

• Work for one of the worlds leading tech companies.

Compensation & Benefits

• Base salary: 1,100/month × 14 months
• Meal allowance: 7.23/day
• Transport allowance: 20/month
• Health insurance: available from day 1
• Additional allowance:
  • 135/month × 12 months
  • 120/month × 12 months

Relocation Package

• Flight reimbursement upon arrival in Portugal.
• Shared accommodation provided for 280/month (including utilities).