Dutch Speaking Customer Advisor in Lisbon!

Ready for an exciting career move? We're on the lookout for bright, enthusiastic Dutch-speaking Customer Advisors to join our fantastic on-site team in Lisbon. You'll be working on a super interesting and evolving project for one of the biggest names in global tech – a company whose impact you probably already feel every day! We can't drop the specific project name just yet, but imagine being at the heart of innovation.

What Your Day Will Look Like

As a Dutch-speaking Customer Advisor, you'll be the friendly face and voice our users turn to. Your main mission? To deliver top-tier support and guidance across a range of products and services. You'll tackle questions, troubleshoot tech hiccups, and ensure every user interaction is smooth, positive, and genuinely helpful. This isn't just about problem-solving; it's about building trust and connection with people, all while contributing to a dynamic and impactful initiative.

Here’s a sneak peek at your responsibilities:

• Be a Customer Champion: Provide exceptional support in Dutch via chat, email, and phone. This means truly listening to users and offering clear, compassionate, and effective solutions.
• Become a Product Whiz: Quickly get up to speed on the project's products, services, and policies so you can give accurate, up-to-date information every time.
• Solve Problems Like a Pro: Skillfully diagnose issues and guide users through solutions. For trickier problems, you'll know exactly when and how to escalate them to the right internal teams.
• Keep Things Tidy: Meticulously record all customer interactions and resolutions in our system. Good notes mean better service for everyone!
• Spot the Trends: Be proactive in identifying common feedback or issues. Your insights can help us improve our services and products across the board.
• Team Up for Success: Work seamlessly with your colleagues and other departments to ensure customers always get a consistent, top-notch experience.
• Aim for Excellence: Consistently meet, and ideally exceed, our service targets and customer satisfaction goals.
• Keep Learning: The tech world moves fast, and so will you! We'll support your continuous learning about new features and processes.

Who We're Searching For

• Fluent in Dutch (C2 level): Your written and spoken Dutch should be impeccable.
• Proficient in English (B2 level): You'll need this for internal communication and training.
• A True People Person: You genuinely love helping others and put the customer experience first.
• Sharp & Detail-Oriented: You’re great at figuring things out and notice the little things that matter.
• Adaptable Team Player: You can work independently when needed, but also thrive in a collaborative, fast-paced environment.
• Organized: You can juggle multiple tasks and keep everything running smoothly.
• Flexible: You're open to various shifts (we'll discuss details during your interview).
• Experience? Great, But Not Essential! While previous customer service experience is a bonus, it's not a requirement. If you're eager to learn and grow in a customer-facing role, we want to hear from you! We provide all the training you'll need.

Perks You'll Absolutely Love

• Awesome Salary: We offer a competitive package that truly values your skills and contribution.
• €2500 Signing Bonus: A fantastic welcome bonus to help you get settled in!
• Clear Career Path: We're invested in your future, offering real opportunities for growth and advancement within the company.
• Comprehensive Benefits:
  • Private Health Insurance: For your peace of mind and well-being.
  • Life Insurance: Providing financial security for you and your loved ones.
  • And So Much More: A wide range of additional benefits designed to enhance your work-life balance and overall happiness!
• Full Relocation Support (for those outside Lisbon):
  • Flights to Lisbon Covered: We'll get you here comfortably.
  • Accommodation Assistance: We'll help you find your initial place, making your move a breeze.
• Dynamic Work Environment: Join a diverse, international, and incredibly supportive team in a modern office right in the heart of Lisbon.
• Continuous Learning: Access ongoing training and development programs to keep your skills sharp and expand your expertise.
• Exclusive Employee Discounts: Enjoy various perks and discounts just for being part of our team.
• Work-Life Balance Focus: We genuinely care about your well-being and promote initiatives that help you maintain a healthy balance.

Your New Home: Lisbon!

Beyond the incredible job opportunity, moving to Lisbon offers an unbeatable lifestyle! Picture this: stunning historic streets, world-class food, a vibrant cultural scene, and lively nightlife. With its beautiful climate, famously friendly locals, and a surprisingly affordable cost of living compared to other major European cities, Lisbon offers an exceptional quality of life. This isn't just a career move; it's a chance to immerse yourself in a new culture and explore one of Europe's most captivating and rapidly growing cities.