Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Responsibilities:

• Provide market-leading, tailored training to customers, colleagues and Distributor Specialists

• Provide assistance and support to REU Marketing, R&D and international colleagues

• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations

• Support Marketing/Sales activities at exhibitions, conferences and seminars when possible.

• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction

• Actively contribute to Service delivery to ensure that customer expectations are exceeded

• Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction

• Act as a conduit between customers and product development; proactively articulating regional requirements within PCP

• To be able to install and upgrade Elekta Brachy systems according Elekta procedures.

• Take ownership of the installation, support, and service duties.

• Take ownership of incoming cases (CLM) from customers and colleagues.

• Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.

• Work as required at times and locations dictated by the needs of the customer of Elekta.

• Provide feedback to your manager about any problems, solutions or opportunities which may need to be communicated to other parties.

Authorities: NA

Relevant Knowledge, skills and competEncies:

• Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable.

• Competent with relevant IT technology including Windows OS, Microsoft Office applications.

• Strong technical skills in PC/Network Computing, and network administration

• Elekta Train the Trainer certification (or equivalent)

• Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties

• Strong clinical background in Radiography and working knowledge of clinical workflow

• Strong verbal and written communication skills

• Excellent presentation skills (ability to communicate effectively to a group)

• Ability to effectively interact with customers (via phone and face-to-face)

• Ability to travel domestically and internationally up to 75% of the time

• Bachelor’s degree or equivalent experience

• Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications

• Strong English written and verbal communication skills

• Other languages desirable