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EUC Support Analyst (ID:3518)

icon building Company : Stafide
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Job Description - EUC Support Analyst (ID:3518)

As an EUC Support Analyst, you will:
  • Install, configure, and maintain client computer systems, operating systems, and enterprise software.
  • Respond promptly to IT support requests and provide effective on -site or remote technical support.
  • Diagnose, troubleshoot, and resolve hardware, software, networking, and connectivity issues.
  • Support LAN/WAN connectivity and ensure seamless endpoint device performance.
  • Manage and administer endpoint deployment, configuration, and patching using SCCM tools.
  • Install, configure, and maintain IP phones, desktop peripherals, and network printers, including IMAC (Install, Move, Add, Change) activities.
  • Provide support to Level 2 and Level 3 teams by performing touch services for devices not accessible remotely.
  • Install, maintain, and decommission audio -visual equipment and cabling in meeting and conference rooms.
  • Manage issuance, tracking, and maintenance of loaner devices and peripheral inventory.
  • Handle tape storage, retrieval, and offsite storage coordination as required.
  • Conduct site surveys to support infrastructure upgrades and large -scale deployment activities.
  • Advise users and stakeholders on hardware and software upgrades.
  • Deliver basic training to end users on device usage, system functionality, and best practices.
What You Bring to the Table:
  • 6–8 years of overall experience in desktop support, end -user computing, or IT support roles.
  • Strong expertise in LAN/WAN networking concepts and troubleshooting methodologies.
  • Hands -on experience with SCCM for endpoint management, deployment, and patching.
  • Proficiency in supporting Windows operating systems and enterprise desktop environments.
  • Experience supporting IP phones, printers, audio -visual equipment, and enterprise peripherals.
  • Strong analytical, troubleshooting, and problem -solving capabilities.
  • Excellent communication and customer service skills with the ability to support technical and non -technical users.
  • Good organizational and inventory management skills.
You Should Possess the Ability to:
  • Diagnose and resolve complex endpoint and networking issues efficiently.
  • Manage multiple support requests while maintaining service quality and response timelines.
  • Provide clear technical guidance and user training to enhance end -user productivity.
  • Perform hardware and software installations, upgrades, and system migrations.
  • Collaborate effectively with cross -functional IT teams and stakeholders.
  • Maintain accurate documentation of incidents, service requests, and asset tracking.
  • Execute IMAC activities and infrastructure setup with minimal supervision.
  • Support large -scale deployment, relocation, and infrastructure upgrade projects.
What We Bring to the Table:
  • Opportunities to work in a dynamic and technology -driven end -user computing environment.
  • Exposure to enterprise -level infrastructure, deployment tools, and support frameworks.
  • A collaborative team culture that encourages learning, innovation, and knowledge sharing.
  • Opportunities to enhance technical and professional skills through diverse support and infrastructure projects.
  • A stable and structured environment supporting best practices in IT service delivery.
Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148

Original job EUC Support Analyst (ID:3518) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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