Farmaceutisch medewerker - Bij Medetone.com (Amsterdam)

About Medetone

Medetone is an online pharmacy. A health platform focused on safe, modern service and a smooth patient experience. Through www.medetone.com, we support patients with reliable information, careful dispensing processes, and responsive customer support.

To strengthen our team, we are looking for a Pharmacy Support Officer who is accurate, service-minded, and comfortable working in an environment where quality, compliance, and clear processes matter.

Role: Pharmacy Support Officer (Pharmaceutical Assistant)

Location: Amsterdam (on-site)

Contract: Full-time

Start date: As soon as possible

What you will do

You will support the daily pharmacy operations and work closely with pharmacists and operations colleagues to process prescriptions, prepare orders, and handle patient queries with care.

Key responsibilities

● Process prescriptions and medication orders (online and or in-person workflows)

● Prepare, label, and pack medicines in line with SOPs and quality standards

● Support compliance with applicable regulations and internal procedures

● Stock control: checking, ordering, registering, and flagging shortages

● Maintain accurate pharmacy administration and documentation

● Support customer and patient communication via email and phone

● Identify issues, risks, or inconsistencies

● Contribute to process improvements across operations, safety, and customer experience

Who we are looking for

You are practical, detail-oriented, and reliable. You understand that patient safety and quality always come first

Requirements

● Pharmacy assistant qualification (apothekersassistent) or proven experience in a pharmacy environment in a similar support role

● Experience with pharmacy workflows and prescription processing

● Strong attention to detail and sense of responsibility

● Clear, professional communication and a service mindset

● Comfortable with digital tools and systems (pharmacy software, Excel, Shopify)

● Team player who can also work independently

What we offer

● A growing organization where you can help build and improve systems

● Varied work across pharmacy operations, administration, and customer support

● A professional environment with strong focus on quality and compliance

● Competitive salary and benefits, depending on experience

● Opportunities to grow within pharmacy operations, compliance, or broader operations roles

● An ambitious, hands-on team culture