Field Application Scientist

Lead, Innovate, and Grow within a Cutting-Edge Scale-Up!
Are you passionate about life science? Are you excited by the challenge of joining a Customer success team in a dynamic scale-up and with revolutionary biotech products? Do you thrive in a fast-paced, innovative environment where your work directly impacts the future of medical research and drug development? If so, Optics11 Life is the place for you!

WHO WE ARE
Optics11 Life is not just another company; we are a thriving scale-up redefining the boundaries of life sciences. Headquartered in Amsterdam (The Netherlands), we develop and manufacture groundbreaking measurement instruments that empower researchers to make life-saving breakthroughs. Our technology is transforming drug development, medical treatments, and cutting-edge research worldwide.

What sets us apart is our scale-up environment, an exciting blend of growth, innovation, and agility. What you can expect:

• Empowerment and ownership
  A flat hierarchy and collaborative culture mean your ideas will not just be heard; they will shape our company’s future.

• Accelerated career growth
  The steep learning curve in our scale-up environment provides endless opportunities for professional and personal development.

• International exposure
  Join a diverse, talented team working with customers across the globe, all united by the goal of advancing life sciences.

ABOUT THE POSITION
As Field Application Scientist, your main goal is to ensure our users are successful with our instruments and our solutions are successfully implemented in their workflows. You will be responsible for providing support and training to users, and will also assist the sales teams by serving as the product expert during demonstrations and conferences throughout the sales process. The successful candidate will offer feedback to product development, take responsibility for customer training, troubleshoot customer issues both onsite and remotely, and serve as a liaison between our customers and the organization. 

WHO ARE WE LOOKING FOR?

You are passionate and eager about helping clients understand the usage and technical possibilities of our products. In case of issues, you are the one that will troubleshoot them to solutions. You are willing to travel to visit customers for support, onboard new users, and represent Optics11 Life at conferences. You have a solid teamwork attitude, that facilitates interaction and feedback flow between various departments. You will work closely together with Sales to ensure a smooth onboarding, with Production to ensure the products are of the highest quality and with Product Management to make sure customers feedback is heard. 

KEY ACTIVITIES 

• Being strongly involved in customer success and satisfaction; 

• Providing advanced application support to our customers and distributors;

• User testing of our equipment (hard- and software);

• Performing on-site and remote training of customers; 

• Performing Demonstrations during the sales process;

• Performing experiments and validating applications together with key customers; 

• 40% International travel.

SKILLS & COMPETENCIES

• BSc or MSc in Biomedical Engineering, Biology, or Biomedical Sciences (or a closely related field);

• Team player; 

• Fast and eager learner;

• Fluency in English speaking and writing; additional languages are a plus;

• Strong customer-facing skills; 

• Excellent presentation skills in front of internal teams, customers, and large audiences (during conferences, webinars, etc);

• Experience with handling scientific instrumentation; 

• Ability to provide clear and structured written documentation;

• Willingness to travel and driving license;

• Technical or customer care experience is a plus.

WHAT WE OFFER

• Opportunity to make a significant positive impact in the Life Science industry and the growth of Optics11 Life;

• Freedom and responsibility in structuring and leading your work;

• Ambitious and young international team, with over twenty different nationalities;

• Flat hierarchy, short decision lines, big impact;

• Hybrid working options;

• Commuting allowance, annual L&D budget;

• Pension plan;

• Free lunch on Wednesday and plenty of social activities;

• Free parking space next to the office and close to public transport.