Field Engineer (m/w/d)

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:

The Field Engineer ensures the reliable operation of automated logistics systems through hands-on technical support directly on the shop floor at the Sevenum site. The role is responsible for advanced troubleshooting, corrective technical interventions, and safe execution of technical measures in line with defined standards and procedures. Working closely with the technical control center and shift management, the role supports fast incident resolution and operational stability. Success is reflected in reduced downtime, compliant execution, and high technical quality of field interventions. 

About your tasks

• Execute advanced troubleshooting and corrective technical interventions directly on automated logistics and conveyor systems. 
• Resolve technical incidents on the shop floor in coordination with the technical control center and shift management. 
• Apply technical standards, maintenance instructions, and SOPs to ensure safe and compliant execution. 
• Support root cause analysis by contributing hands-on technical insights from field activities. 
• Document actions taken and technical findings to ensure transparency and effective shift handovers. 
• Coordinate with Maintenance, Spareparts team, Technical Service, and Operations to minimize operational impact during interventions. 
• Maintain a safe, orderly, and compliant working environment on the shop floor. 

About you:

• Several years of experience in technical engineering, maintenance, or field service within an industrial or automated logistics environment
• Proven experience performing hands-on troubleshooting and corrective technical interventions
• Ability to work in a shift-based, on-site operational environment
• Strong technical understanding of mechanical and electro-mechanical systems
• Ability to diagnose and resolve technical issues under time pressure
• Structured, safety-focused working style with strong communication and teamwork skills
• Very good german language skills

About your Benefits:

To best support you with your individual needs—whether it's leading a healthy life, having enough time for yourself, or developing your skills—we offer a wide range of location-specific benefits:

• Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance. This compensation is in addition to your salary.
• Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary.
• Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan.
• Employee Discounts: Several times a year, we offer discounted employee sales directly on-site, as well as a 10% discount on our online selection.
• Development: Grow! We support and promote your personal development through various internal and external training programs.
• Sports: We have our own fitness room that you can use during your break or before/after work. Additionally, during your breaks, you can enjoy the cozy relaxation room, table tennis, or foosball.
• Mental Health: Get quick and professional help from Likeminded psychologists if you feel overwhelmed in your personal or professional life. Anonymous and free of charge.