Field Operations Coordinator, EMEIA

We look forward to growing together!  Our company is built on the strengths of its people, and we want to be the best place for you to achieve and grow.

Are you great at handling multiple issues at once; For example, you can deal with three different people on three different topics without getting mixed up? Do people tell you you’re super organized, detail-oriented and can keep track of the things as they progress? You know you’re a heavy lifter and a great team player. If you notice some of your teammates are overloaded, you jump in to help ease their workload. Are you a great communicator? Can you explain extremely complex situations using plain language in a succinct way?



We want this person to own their role, to love helping others, and to be constantly evolving/improving.

Responsibilities:

• Maintain scheduling and monitoring systems within Salesforce and related tools to track all services engagement activities for all service providers including Jamf staff and Integrators.
• Organize, plan, and manage the delivery of certification courses including: venue procurement; shipping and receiving of hardware and materials.
• Resolve any conflicts that arise regarding customer engagement schedules or escalate the issue to management.
• Work with Field Services, Account Management, Support, Professional Services, Sales & Integrators to ensure customer satisfaction.
• Assist with organizing foreign travel and documentation for team members.
• Collaborate with management to identify cross-team and department-wide opportunities for continuous improvement in our policies, processes and tools.
• Proactively manage changes with Education partners, Integrator partners and customers including contracts and agreements.
• Assist with on boarding and sustaining relationships with partners.
• Assist Field Engineering management in developing and reporting of performance metrics.
• Other duties as assigned.

 

Requirements:

• 2 – 4 Years experience within coordinator or administrative support role (Required) 
• 4 year / Bachelor's Degree (Preferred) - a combination of relevant experience and education may be considered
• Strong Communication Skills
• Excellent Interpersonal Skills
• Strong Customer Service Skills
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to maintain efficiency and calm in periods of high stress and fluctuating workload
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
• Service-oriented with superior attention to detail
• Ability to critically analyze issues and use judgment to make decisions