Field Service Dispatcher

Compaan Garage Doors is a residential and commercial garage door company serving Michigan since 1955, with locations in Holland, Benton Harbor, and Traverse City. We are an IDA Top 100 Dealer with a 4.9-star rating from more than 1,830 customer reviews.

Position Overview:

We are seeking a logistics-minded Field Service Dispatcher to join our team in Holland, MI. You’ll schedule and route our technicians, keep customers updated, and hold the field team to our job standards. You’ll work in a fast-moving, rapidly changing environment, starting in Jobber and helping lead our move to ServiceTitan.

Responsibilities:

• Schedule and route technicians by skill, location, parts, and priority
• Fit urgent and 24/7 emergency calls into the day
• Confirm parts and equipment are ready before jobs are booked
• Keep customers updated on arrival windows and changes
• Hold technicians to job standards: on-time arrivals, notes, photos, and same-day closeout
• Escalate recurring issues to management
• Manage dispatch in Jobber and support the transition to ServiceTitan
• Other duties as assigned

Requirements:

• 2+ years of dispatch, scheduling, or logistics experience, ideally in the trades
• Thrives in a fast-moving, rapidly changing environment and picks up new tools quickly
• Hands-on experience with Jobber or ServiceTitan is a plus
• Comfortable holding a team accountable without direct authority
• Calm, organized, and clear under pressure
• Knowledge of West Michigan geography

Schedule:

• Monday - Friday 7AM - 4:30PM

#CDO