Field Service Engineer 1

Main Responsibilities

• Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction.


• Responsible for commissioning and integration of our products, dry running vacuum pumps, abatement systems, turbo molecular pumps, cryopumps and pipe heaters (TMS) in existing and new customer plants Responsible for He flushing and gas sampling via flex lines for cryopumps; and absorber replacement on cryo compressors.


• responsible for the service and maintenance, repair, and optimization of our products, including preparation and follow-up and documentation of the activities in our internal systems,


• Support our customers in the selection of suitable products, as well as service products and solutions.


• responsible for data readouts from our products and working with our product and process engineering specialists to implement continuous performance improvements.


• Responsible for analytical activities such as evaluations of trends (QBR, EdCentra,…).


• Where required, select, accurately maintain, and appropriately use Edwards Product & Field Service Operational information. When required use Edwards processes, systems, and people network (inc. Edwards Service management application system (SMA). When applicable use escalations (e.g., CMS), comms & reporting etc., to ensure a strong focus of customer satisfaction.


• Undertake Software setup, operation, maintenance and (basic) analytics. Conducts basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service level agreements (SLA’s) to meet customer expectations.


• Works alongside the team - Demonstrates situational risk awareness for on the job SHE as well as providing strong team support. Adheres to all relevant aspects of the risk control elements associated with all field/Onsite service activities.


• You will be expected to learn and develop your knowledge and skills as a Field/Onsite service engineer. You will be expected to advance to more complexed product ranges after completion of applicable product training.


• Provides detailed and accurate feedback on field/onsite service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product.


• Issues. Submit relevant SMA data after completion of activities to help support operational data collection.


• As part of your role, you will be expected to setup, operation and maintenance of software products and monitoring platforms on Edwards equipment.


• You will be expected to work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of Field/Onsite Service notifications and orders, through to the completion of work orders

Skills

• Education: Formal qualification/vocational training in the field of electrical engineering, mechatronics, automotive mechanics or comparable proven professional experience in a mechanical, electromechanical or an electronics discipline.


• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards’s strategies and processes


• Ability to work in a team as well as independently.


• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required


• Proactively seeks feedback and asks questions to understand business and improve decision making


• Ability to share technical expertise and knowledge and provide coaching to less experienced team members


• Collaborates and supports with team members to deliver company objectives


• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met


• Good written and verbal communication skills. Proficient in-home country language, a good command of written and spoken English is required


• Able to use computer software to record data and write reports, MS Office


• Can understand and interpret technical documentation relevant to work e.g., technical drawings


• Previous field/Onsite service experience in a relevant or related industry, ideally customer facing


• Flexibility and willingness to travel on business for several days - class B driver's license required.


• Candidate must be able to lift up to 20 Kg, climb ladders, scaffoldings, and use Personal Protective Equipment. Candidate must be able to work in awkward positions and in confined spaces.


• Candidate may be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.