Field Service Engineer

Company Description
This international technology company has established a solid presence in Europe since the mid-1990s, with its regional headquarters located near Amsterdam. The organization is committed to delivering innovative and energy-efficient solutions that contribute to a more sustainable future. With a strong emphasis on research and development and through strategic acquisitions in Switzerland and Norway, the company draws on more than a century of engineering expertise. This foundation enables it to serve a wide range of professional clients in sectors such as telecommunications, industrial applications, and healthcare, offering complex high-power systems and energy storage solutions.

Job Description
We are seeking a Level 2 Field Service / Service Support Engineer to support our Smart Energy Solutions division. This role is a dynamic mix of office-based and field-based work (50/50). As part of the Field Support Team, you will assist both customers and colleagues with diagnostics and troubleshooting related to our portfolio of energy storage inverters (PCS) and storage systems. The team is responsible for both preventive and corrective maintenance for B2B clients.

Key Responsibilities:

• Manage service cases through to resolution in our case handling system

• Provide support to Level 1 engineers when needed and Escalate complex issues to Level 3 support

• Perform remote and on-site diagnostics, troubleshooting, and servicing

• Create clear and effective repair instructions

• Identify and determine necessary spare parts and Test systems following maintenance or repair

• Communicate service outcomes to customers

• Occasionally deliver training to Level 1 colleagues, customers, and service partners

• Participate periodically in field service to stay current on systems and practices

• Report identified product issues to the Quality and Master Service Engineer

Qualifications:

• Educational background in electrical maintenance, electrotechnical services, electrical engineering, or a comparable technical field

• Good understanding of networking and IT systems

• Strong technical, analytical, and diagnostic skills

• Experience in service processes from a similar remote support or field service role

• Preferably certified for service and maintenance of 690Vac and 1500Vdc electrical systems

• A valid Class B driver’s license is a plus