Field Service Representative - Inspections (m/f/d) based in the Netherlands

The Field Service Representative - Inspections (m/f/d) maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.

Your Responsibility:

• Conduct factory inspections at CSA authorized factories. Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report;
  review quality control and testing documentation.

• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.

• Review previous FIR's reports to determine if previous deviations have been corrected.

• With supervision, determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and determine satisfactory corrective action and time frame to implement the changes.

• Maintain contact with clients by following up, providing information, and responding to inquiries.

• Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

Your Experience:

• Bachelor Degree in electrical, electronic, mechanical or chemical engineering or equivalent Degree

• Licensed Electrician with related experience

• 2-5 years working experience (testing-certification industry related experience will be an advantage).

• Experience in quality, product quality and product safety is welcome

• Able to work out of office independently with strong communication skills.

• Strong conflict resolution skills to be able to handle difficult situations.

• With assistance, ability to read and interpret/read engineering drawings and test data.

• Computer skills (MS-Word/Excel/PowerPoint etc).

• Experience in using Skype and MS-Teams

• Usage of calibrated measurement instruments, high voltage test equipment, hand tools.

• Ability to manage multiple inspection files and changing schedules and deadlines with limited supervision.

• Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections.

• Effective communication skills in Dutch and English (oral and written). Knowledge of an additional European language (i.e.: German or French) will be welcome.

Additional notes:

• This job requires 75% of travelling
   

What we offer:

• Balanced relationship between personal responsibility and teamwork
• Laptop, phone and iPad
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan and further training opportunities
• Permanent direct employment
• More Corporate Benefits