Front Office Agent

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS FRONT OFFICE INTERN AT HOLIDAY INN EXPRESS ALMERE!

HOLIDAY INN EXPRESS ALMERE

Welcome to Holiday Inn Express Almere, where we believe in creating a vibrant and supportive work environment. Located in the heart of Almere, our hotel offers 160 comfortable rooms and is committed to sustainability.

Join our dynamic and inclusive team, where collaboration and innovation are at the forefront. We provide continuous learning and development programs to help you advance in your career, along with competitive salaries, health benefits, and employee discounts. Conveniently situated near Almere Buiten train station, our location ensures an easy commute and access to Almere's unique architecture, extensive cycle paths, city beaches, and nature reserves like Oostvaardersplassen.

Experience a fulfilling career at Holiday Inn Express Almere, where your growth and well-being are our priority. Join us and be part of a team that makes a difference!

THE POSITION

We’re searching for an enthusiastic Front Office Agent at the Holiday Inn Express Almere to join our team and be part of our exciting venture. It’s time to put all your studying, tests, and projects into play. You’ll be offered the unique opportunity to work side by side our Front Office Team, learn their roles and help with running the department.

As a Front Office Agent, you will be the first point of contact in the hotel four our guests. You’ll give a warm welcome and ensure a smooth check-in process, in line with our brand standards. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for the personal connection with our guests to make their stay as unique as possible.

In addition to your daily Front Office tasks, there’s plenty of room for your own input and projects. We’re always curious to see how you get the best learning experience during your internship.

YOUR KEY RESPONSIBILITIES

As a Front Office Agent, at Holiday Inn Express Almere, you will:

• Greeting guests with a warm and friendly attitude.

• Ensuring a smooth check-in/out process for all guests in line with brand standards.

• Maintaining accurate guest records, including personal information, payment details, and preferences.

• Caring out, reviewing, and updating the reception procedures, as per hotel policy.

• Complying with hotel security, fire regulations, and all health and safety legislation.

• Handling complaints in a professional manner.

HOW YOU’LL DO IT

• Working in a dynamic environment where every day is unique.

• Being a warm and helpful communicator and guest-oriented.

• With a love for structuring a bit of chaos.

• Working independently and flexibly.

• Being a wonderful and proactive team player.

• With an energetic and representative attitude.

WHAT YOU’LL BRING

• Affinity with the hotel industry and experience in hospitality is a plus.

• Strong knowledge of MS Office and Opera systems.

• Social and interpersonal skills.

• Fluent in English and preferably Dutch.

• Empathy for guests and customer needs, enjoy dealing with people.

• You love the IHG Brand and live and breathe the values: we put people first, pursue excellence, embrace change, act with integrity, and serve our world.

WHY JOIN US?

• You've the opportunity to work in a dynamic. international, and multicultural work environment.

• We value your contributions and offer competitive pay aligned with industry standards and the HORECA CLA.

• Great benefits package.

• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program, Marriott and Odyssey Hotel Group.

• You can accrue well-deserved breaks with up to 25 days off.

• You've access to diverse resources through Empowr for personal well-being support.

• We engage regularly in team-building activities.

• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!
  

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent Acquisition Team will contact you as soon as possible. 

We look forward to receiving your application!