Front Office Agent (F/M/X)

Life is a journey. Live it well.

Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where they confidently explore the very greatest each destination has to offer. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. With social responsibility at the forefront and a genuine commitment to positively impact the destination it calls home, every Swissôtel upholds industry-leading sustainability standards. This all comes together to provide guests with a peace of mind that is authentically Swiss.

Swissôtel Amsterdam has been part of the luxury segment of the international hotel chain Accor Hotels for 9 years. The four star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam. Thanks to our luxurious 114 rooms & suites, authentic service and location, we can call ourselves one of the best operating hotels in Amsterdam.

As of 2021 Swissôtel Amsterdam operates with a franchise agreement with Accor. 

Join our team as a Front Office Agent (F/M/X) at our prestigious hotel in the heart of Amsterdam, Netherlands! We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out.

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
• Handle guest complaints and resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

• Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
• Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus 
• Ability to multi-task and work efficiently in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Basic accounting and cash handling skills
• MBO/HBO level of education preferably hotel management or related field
• Flexibility to work various shifts, including evenings, weekends, and holidays

• Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
• Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands.
• Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
• 8% gross holiday allowance (accrued monthly), paid out in May every year
• 25 vacation days per calendar year on a full-time basis
• Travel allowance of maximum €150,- per month
• Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with 50% discounts on F&B (you will receive a personal card to enjoy these benefits)
• Refer a friend system that gets you 200€ per referral after they are employed with us for at least 3 months
• Enjoy yearly staff parties and team-building activities to support team cohesion
• Access to a great Learning & Development platform offered by Accor as well as our internal Wizzflix app tailored to departmental needs