Front Office Manager

Are you ready for a new challenge?As Front Office Manager, you will be responsible for the Front Office team both operationally and organizationally. Managing Front Office team to offer our guests an unforgettable service and hotel stay. You are a passionate and driven hotel professional with an affinity for service and hospitality. You naturally feel at home in the Hospitality/Hotel world, love challenges and used to keeping several balls in the air at the same time.What is your role?You provide leadership and are part of a driven and service-oriented Front Office team. You will be active in managing and guiding the Front Office team to keep the day running smoothly. You will see to it that our guests will be warmly welcomed by our Front Office team, with an eye for detail and excellent service. Furthermore, you will ensure the proper execution of all Front Office tasks and liaise with other relevant departments.Some job descriptions:Training, coaching, supervising and arranging all common front office dutiesCoordinating and directing reception dutiesQuality control of finances and laws and regulationsDrawing up work schedules and ensuring adequate staffingChecking hotel guests in and outHandling complaintsMaking suggestions for possible improvements within the departmentThe benefits of working at the Shanghai Hotel HollandWith us, you will be in good care. You will end up in a thriving hotel with a good ambiance and enthusiastic colleagues. We offer a competitive salary and good working conditions. You will work in an informal environment with your colleagues where communication is always open and direct.Are you ready to join us? May we make your acquaintance?Does the position of Front Office Manager appeal to you? Are you the talent we are looking for, would you like to develop yourself further, be part of an enthusiastic and vibrant team of colleagues?We would love to get to know you, don't hesitate and contact us at:Shanghai Hotel Hollandt.a.v. Mrs. Li Mei Oeiemail: [email protected] 112616LZ Delft015 7200077Step out of your comfort zone and grow! Our people are central, which is why we think it's crucial that you love what you do. To support this, we help you to fully develop your talents. We are a driven team and share the same vision. You are unique, therefore we attach great importance to you as an individual and there is room to be yourself.Just a few benefits and plus points to working with us:Salary according to KHN Horeca CAOPension plan through Pensioenfonds Horeca & CateringBe part of an enthusiastic teamWe offer support for your professional developmentDynamic and lively workplace with an extensive range of tasksA good working atmosphere with nice colleagues

What do we ask of you as Front Office Manager?You have good organizational and administrative skillsAt least 1 year of managerial experience in the Front OfficeCommunication skills in Dutch and English, both spoken and written.You have a positive, energetic and representative attitudeYou are accurate, stress resistant and flexible (week and weekend days)You have a solution-oriented and proactive attitudeKnowledge of MEWS is an advantageChanging situations is not a problem for you.

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