Functional Support Engineer

Are you our new customer support representative? nexxbiz almost has it all: we are a leading Insurtech, international, we have grown rapidly and are set to grow even faster. We have innovative financial institutions as clients, deliver the best and most efficient platform, and we have the ambition to truly make a difference in the fast-changing insurance world; all of this with lots of fun and amazing colleagues! The only thing missing... is you!

About the Role

We provide mid-office services for our clients (insurers). This is quite a complex entity, as we are talking about administering millions of contracts for millions of customers. Sometimes things don't go as planned, and the first-line support from our client can't provide answers to the more challenging questions that arise. These questions then come to our team of support engineers. These are diverse questions posed by financial specialists, IT (application management, superusers), claims, and acceptance from our clients. This makes the job challenging and varied! At nexxbiz, we expect a lot from our support engineers. This is part and parcel of offering our ambitious clients the best platform. But in return, you get a lot: freedom, a challenging role, a lot of knowledge, insights, and inspiration, friendly colleagues, and an exciting work environment.

Our Vision and Values At Nexxbiz, we deliver an innovative cloud-based insurance platform as a service, combining advanced technology to ensure maximum functional suitability for our clients while maintaining high levels of security and compliance. Despite our platform's technical nature, our primary and only goal is to partner with our clients to ensure their customers' needs are met and that they are satisfied. Our core values, including Expertise, Partnership, Leadership, and Passion, guide our daily operations. We take pride in our rapid market share growth and our growing team of dedicated professionals. We aim to achieve excellence through partnerships and the sharing of knowledge, empowering our teams to become self-managed in the absence of a strict management hierarchy. We are committed to providing the best ergonomically suitable facilities for remote work, but we also encourage our teams to collaborate in-person at our beautiful office located at Utrecht CS.

Our Team

You will be part of our Business Support Crew and will work with, among others, Rishi, Tatjana, Bart, Mark, and Wouter.

Responsibilities

The functional support also ensures the correct use of the systems and user-friendliness. For instance, by answering questions, providing documentation, and organizing communication. It's a role where you work a lot with people, so social skills are important. However, you also need to speak the language of ICT. You translate the user needs into technical assignments for IT specialists.

Employee Benefits

We value your work-life balance and offer various employment terms to choose from. In addition to a competitive monthly salary, you will enjoy benefits such as 8% holiday pay, a fully employer-funded pension scheme, and 26 days of holiday a year based on a 40-hour workweek. We also offer various training programs to develop your talents and skills.

What We Expect from You

• Bachelor's degree in a related field and at least 5 years of related work experience.
• Smart and creative;
• Good communication skills and keen on helping others;
• Motivated to make a difference with all your ideas;
• Excellence over perfection;
• Professional and proven experience with the use and support of Enterprise functional applications;
• Professional and proven experience with the use of IT-systems and tools, such as Office 365, Excel, Word, Azure DevOps, Zendesk, FreshWork, or another IT/functional support ticketing system;
• Familiar with working with Agile/Scrum;
• Professional level of Dutch in speaking or writing;
• Intermediate level of English in speaking and writing.