General Manager

Your mission should you choose to accept it…

You're a true team player and captain and responsible for the daily operations of The Social Hub Maastricht. You oversee the implementation of operational procedures including conversions. You manage and lead your teams towards quality and great financial results. You are that enthusiastic leader, who helps out and direct the teams to build, maintain and develop a vibrant community. To do so, you are commercially driven and able to implement new ideas.

At the same time you're down to earth, managing a P&L and ensuring processes and efficiency are part of the daily routine. You are driven to support and challenge the brand propositions through sharing best practice revenue generation, profit conversion, guest satisfaction and team member retention.

In case you don’t know who we are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

You'll be responsible for these 5 different - but equally important - corner stones of the hotel:

Operations

• Running a complex hotel smoothly by guiding and shaping standard operating procedures;
• Checking and monitoring hotel security, follow up on our house rules and policies;
• Making sure all spaces in the hotel look neat and tidy at all times;
• Managing high volume operations including F&B, M&E and Co-working facilities in quality, service and results;
• Carry out a CSR strategy in alignment with company strategy;

Community

• Connecting with the TSH community and serve as an internal and external networker;
• Identifying opportunities to create memorable guest experiences and involve the right teams;
• Managing local partnership and our TSH Connector in our Maastricht hotel

Financial

• Identify and act upon opportunities to achieve maximum revenue in collaboration with the local revenue and sales team;
• Managing forecast and cost actively and deliver positive results on P&L;
• Weekly sales and monthly profit monitoring to identify and manage areas of opportunity and risk;

People Management

• Leading by example: we love our team members, make them feel special and engaged!
• Responsible for active talent search, interviewing, hiring, training and coaching TSH assistant manager and team members;
• Preparing work schedules and manage FTE level according to annual budget;

Quality & Improvement

• Handling, reporting and redirecting all kinds of guest or team member questions, remarks and complaints as well as technical issues to maintain / increase quality;
• Analysing quality check results and identify opportunities to improve guest satisfaction;
• Ensuring security and emergency procedures are in place as required by company policy and/or federal and state regulations;

Who You Are

• You have a Bachelor or Master Degree (Hospitality and/or Management studies);
• You have at least 4 years of management experience (preferably some years in a hotel environment);
• You are all about solutions and connecting the right people;
• You are courteous, professional and ready with a smile for team members, guests and random strangers alike;
• You deal with stressful situations like a pro, and bring a calm sense of ‘I’ve got this’ to every situation;
• You’re a team player and work hard to inspire and guide your team members to excellence;
• You have exceptional English and Dutchcommunication skills, all other languages very welcome!
• You're legally allowed to work in the Netherlands.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture . Your authenticity keeps our team diverse . Come as you are.