Do you want to work in the travel industry and build a career in customer service? Our client is looking for German-speaking Customer Service Representatives in Enschede or Amsterdam!!
Join our client’s team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.
What will you do?
-Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
-Provide accurate and efficient solutions to customer inquiries
-Handle special requests and complex cases with a solution-oriented mindset
-Use reservation and CRM systems to manage customer interactions
-Deliver excellent service and exceed customer expectations
-Collaborate with colleagues and other departments to ensure smooth operations
-Continuously develop product knowledge through training and cross-skilling
Candidate profile
-Minimum MBO level 4 or equivalent working and thinking level
-Previous experience in customer service or call center is preferred
-Fluent in German and English, both written and spoken
-Strong communication and problem-solving skills
-Comfortable working with complex computer systems
-Team player with an international mindset
-Flexible, service-oriented, and proactive attitude
Employer offers
-Paid full-time training (up to 10 weeks)
-Seven-month contract with long-term opportunities
-25 vacation days (full-time basis)
-Hybrid working model (minimum two days working from home)
-Travel allowance or full public transport reimbursement
-Work-from-home allowance
-Holiday allowance and end-of-year bonus
-Pension plan and additional benefits such as bicycle plan
-Flight ticket discounts after one year of employment
-Opportunity to work temporarily from abroad (conditions apply)
-Continuous training and career development opportunities
-Modern office environment in Enschede and in Amsterdam
-Regular social events and team activities
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