IKM Assistant

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004219

Role Duties and Responsibilities

Under the supervision of JISRC RPMO the contractor will perform the following tasks:

• Propose a SharePoint design to record JISRC expected information.


• Retrieve expected information from Information holders.


• Implement expected information for JISRC staff and internal stakeholders on NR SharePoint.


• Implement expected information for external stakeholders on N$ SharePoint.


• Propose a process to maintain IKM information (including a RACI table, IKM standards, required metadata, and process to incorporate lessons learned).


• Develop a training for JISRC staff.


• Develop a flyer for External Customers.


• Propose and implement KPIs to assess the benefit (e.g. number likes, number of access to a document/information, staff survey).


• Provide KPIs.

Essential Skills and Experience

Technical Qualifications

• Must demonstrate expert knowledge in SharePoint (SharePoint sites Design and Development, SharePoint Permissions Management, SharePoint Workflows, SharePoint Document Management, SharePoint Content Management)


• Must demonstrate expert knowledge in IKM and Information Management.


• Must demonstrate knowledge in Business and Data Analytics (Data Analysis, KPIs and Metrics, Reporting, Surveys and Feedback Tools).


• Experience in User Experience (UX) and Design (Designing SharePoint interfaces that are intuitive and user-friendly.)

Professional Qualifications:

• 3 years experience in IKM, SharePoint, Data Analytics, User Experience (UX) and Design ;


• Valid security clearance at minimum NATO S*CR*T level;


• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);


• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;


• Must demonstrate an ability and keen sense for problem-solving;


• Motivated, good communication skills, team player

Working Location

• The Hague, Netherlands

Working Policy

• Hybrid (50% of time on-site)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance