Activate JobCopilot
Your Responsibilities
We are looking for an IT Support Analyst who is responsible for providing technical support and exceptional customer service to end users while ensuring the seamless operation of IT systems. This role requires technical expertise, sound judgment, and excellent communication skills to achieve established goals. The IT Support Analyst will primarily support offices in London and Amsterdam, with potential travel to additional EU locations as needed. This position reports to IT managers located in the United States.
This is a one-year fixed-term contract initially.
The job will require a diverse skill set. Main responsibilities include:
Support of End-User Devices: Configure, deploy and support virtual desktops, workstations, laptops, desktops, and mobile devices (Windows, Mac, iOS, and Android).
Application and Security Support: Provide support for all desktop-level applications and security systems across multiple departments and technology platforms.
Technical Troubleshooting: Perform scheduled and unscheduled technical analysis of PC and system issues. Resolve failures, mitigate risks, and make recommendations for continuous improvement.
Network & Client Systems Integration: Contribute to the overall design, installation, maintenance, and client integration with company networks.
Identity and Account Management: Administer user and group management through Microsoft Office 365 and Exchange Online (mailbox and group management).
Issue Documentation and Knowledge Sharing: Log maintenance activities, compile knowledge base entries, and document resolutions through the company’s internal ticketing and knowledge base systems.
Video Conferencing Support: Diagnose and resolve video conferencing issues with Microsoft Teams, Zoom Rooms, and general A/V hardware.
Client Support via Ticketing System: Use the internal ticketing system (Freshservice) to monitor, react to, and follow up on service tickets.
Virtual Desktop Administration: Provide administration and troubleshooting support for virtual desktop environments using VMware Horizon View.
Mobile Device Management: Configure and manage mobile devices using Intune Mobile Device Management.
Knowledge, Skills, and Abilities:
- LAN network topology, protocols, and troubleshooting techniques.
- Active Directory, security groups, domain administration, and Azure integration.
- Systems including, but not limited to: Windows 11, Mac OS, iOS, Office 365, Google Workspace.
- Key applications such as Microsoft Office 365, Adobe Creative Suite, AutoCAD, and tax-related software (e.g., CCH Tax Suite).
- Hardware systems (modern Mac & Windows systems, mobile devices, Wyse / Dell Zero clients, etc.).
Your email job alert is now active!
