Inside Sales Account Coordinator

Let’s get into gear! Be a part of SRAM by becoming our Inside Sales Account Coordinator. Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and thrive in a supportive and international environment? Then this job is for you!

• Represent SRAM towards the customer and act as the primary contact for your own customer accounts
• Develop and maintain business relationships with your dedicated B2B customer base and nurture these connections into strong, long term partnerships
• Work closely together with different departments, such as sales, finance, shipping locations and international stakeholders to give the best possible service to our customers
• Manage order fulfillment from receipt to shipment, including entering, scheduling and confirming of orders
• Monitor orders and shipments in close cooperation with our production locations in Asia, USA and Europe
• Follow up & follow through on inquiries regarding sales orders, lead times, shipments, logistics, products and services and ensure customer requirements are met consistently
• Partner with Sales to onboard new customers and maintain accuracy of customer data
• Collaborate closely with Inside Sales team members, sharing information and best practices and support each other to achieve team goals
• Collaborate in cross-functional project teams and contribute to the continuous improvement of business processes
• MBO+/HBO education (obtained through education or working experience)
• Excellent written and spoken English and proficiency in any/several of the following languages: German/ French
• Strong organizational and planning skills
• Great communication and intercultural skills
• Proactive self-starter and independent thinker
• Experience within an (international) customer relations environment is a plus
• Knowledge of SAP/CRM systems is an advantage