Insurance Risk & Compliance Officer

Insurance Risk & Compliance Officer

Booking.com Insurance is the easiest way to protect your trip and travel with peace of mind. As part of our Connected Trip vision, Booking.com has ambitious growth plans for the insurance business as it looks to develop a global footprint of insurance product offerings across the Group. Through innovation, industry sector knowledge and clear customer focus, the team’s challenge is to substantially enhance the Insurance customer experience! 

Working in collaboration with leading industry partners, our insurance products are designed to give customers assurance they have the protection they need to allow them to relax and enjoy the trip - great value cover backed by a first class experience should they need to make a claim.

Role Overview:

The Insurance Risk & Compliance Officer enhances and maintains an effective insurance risk and compliance program for Booking.com’s insurance business, to support our growing suite of insurance and protection products, and monitors regulatory compliance in the territories within which we operate.

Key Job Responsibilities and Duties: 

• Maintaining and strengthening the risk and compliance operation: Implementing, and contributing to oversight and improvement of the Insurance Risk and Compliance program. For some non-insurance related areas this will mean collaborating with Booking Holdings compliance and risk functions
• New product development: Understanding the viability of new insurance products from a regulatory and risk perspective in partnership with legal, to provide advice to 1st line product insurance managers and product teams.
• 2nd Line Risk Oversight: Reviewing and updating frameworks to oversee 1st line activities, such as new product development; customer service, claims, complaints, sales, product disclosures, etc.
• Regulatory compliance: Maintaining the portfolio of licenses and regulatory relationships that allows distribution of insurance across Booking.com.
• Regulatory trends: Market monitoring of regulatory trends to ensure continued compliance, coordinating responses to regulatory changes, and being the first point of contact for group compliance’s regulatory change management programme.
• Partnership and escalation with Legal: Work closely with legal counsel on external regulatory reviews and complex issues referral.
• Employee competence and integrity: Oversight of employee competency requirements, incident reporting, employee training and rollout.
• Complaints management: Assisting the Insurance Complaints Team with regulatory response and oversight of customer complaints to regulators / ombudsmen.
• General compliance: Working with the Booking Holdings organisation on Data Protection, FinCrime, and Corporate Compliance related topics.
• Risk Control: working with the wider group risk management team to appropriately integrate with enterprise risk, and coordinate risk assessments and mitigation actions within the insurance vertical.
• Compliance governance and reporting:  coordinating the programme of insurance compliance and risk meetings, and preparing the relevant briefing materials and reports.

Role Qualifications and Requirements:

• 2nd line of defence risk or compliance experience, within a regulated environment (preferably insurance)
• Experience in managing interactions with regulators / ombudsman
• Experience of working in an insurer, MGA, or insurance intermediary/broker (desired)
• Broad knowledge of insurance regulation across multiple jurisdictions (desired) including UK, EU, US and APAC markets
• Experience in the design and launch of new insurance products, with global rollouts (desired)
• Ability to work in a technology company, with an understanding of product management and build (desired)

Benefits & Perks: Global Impact, Personal Relevance: 

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms! So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam
• 29 days’ paid holiday plus bank holidays 
• On-site meals, coffee, and snacks, including healthy and vegan options, daily
• Health & well-being benefits such as mental health support, access to health insurance, etc.
• Employer contribution pension 
• Industry-leading parental leave and adoption leave 
• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
• Great discounts on accommodation, car rentals and other group benefits 
• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)

#ThinkInclusion: Wellbeing & Inclusion at Booking.com: 

Here is a suggestion to use: 

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements. 

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Career Development Opportunities 

At Booking.com, we’re constantly growing and we want to provide resources to help grow your career. 

• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities

Application process

Please submit your application via the ‘Apply Now’ button above, your details will be reviewed by one of our Recruiters.

Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process.

Pre- Employment Screening: If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.