IT Area Lead

Job Description

If you want to work at a place where you will make an impact on developing ING Wholesale Banking’s (WBs) strategic service offerings, where we endorse a proper engineering culture, and where we believe that the sky is the limit to where we can be in the future, please read on.

The Opportunity

ING is looking for an experienced IT Area Lead to strengthen its Wholesale Banking Lending organization.

Our strategic direction is to create a fast, seamless, personalized & data driven digital Lending experience for clients, ING employees, investors, and regulators. Within the Tribe we re-design, digitize our end2end client and user journeys to significantly improve user and customer experience making use of transformative enablers like Gen AI, while also staying regulatory compliant as well. This position is for you to lead the Loan Servicing IT Area.

In this area, we are developing the next-generation Loan servicing journey, leveraging digital solutions to enhance interactions between clients and employees for a seamless experience. The primary goal of the area is to drive and create efficiencies for Lending Operations by automating transaction processing, eliminating rekey of data and straight through processing of transactions all the while ensuring that the Lending critical business services are resilient and reliable. Simultaneously we are also migrating and consolidating our entire Lending portfolio around one target system and one global way of working,

The team

As the IT Area Lead of this area, you will report to the IT Lead of Lending within the WB Tech organization of ING and be responsible for managing a globally distributed team spread across Netherlands, Philippines and India

Your Key Responsibilities

• Design, execute and deliver on the product strategy in close alignment with the Product Area Lead and aligned with the overall Tech vision
• Provide technical leadership, and growing craftsmanship on the part of IT Chapters in your area with an emphasis on
  • Agile customer-centric software development
  • Reliable and stable systems ensuring optimal user experience
  • Analytics and metrics of customer and systems’ behavior
  • People-oriented management and growth of Chapter leads and engineers
  • High quality recruitment process
  • Reduction of Infra costs by monitoring utilization
  • IT automation
  • Organize for flow of delivery, e.g., with Product Management and Team Topologies
• Working with Product Area lead to ensure feasibility of Product Roadmaps in lines with the Bank’s strategy and KPIs
• Predictable delivery of our software by Squads in your area where we live up to our promises with respect to quality, timelines, and features
• Reliable operation of our IT assets where KPIs and Service Level Objectives are met
• IT Custodianship of our applications with an effective practice to keep IT Risk within Risk Appetite
• Balancing business requirements with technical debt
• Managing budgets - software expenses, work packages, people and service costs
• Aligning with Tech strategy and Must wins of the bank to integrate relevant aspects in the Product roadmaps

Your Profile (Desired Skills & Experience)

• Master of Science in Computer Science or an equivalent field.
• Experienced IT leader with 5+ years of experience in an IT management role.
• You have a strong hand at architecture, system design with full stack knowledge
• You are genuinely interested in and understand the Lending business and how our customers use our products. You stay up-to-day on how the business is changing and can think together with our business colleagues about how best to evolve our proposition.
• Vendor management both for software and consulting services is important
• Senior Stakeholder management skills are critical for success
• While not mandatory, knowledge of banking and/or Lending is a big nice-to-have
• You are passionate about growing and developing technical people
• You possess excellent verbal and written communication and presentation skills
• You love technology and naturally stay up to date on relevant new developments
• You value a multi-cultured environment where English is the working language, and you easily get on with people from different cultural backgrounds.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster