IT Engineer Contact Center

At a glance

Do you want to design and operate a cloud-based contact center platform that supports critical customer interactions? As a Senior CCaaS DevOps Engineer, you take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations. You ensure secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank.

Your job

In this role, you’ll take ownership of our CCaaS platform capabilities from concept to delivery and continuous improvement. You’ll help shape seamless customer experiences by connecting NICE CXone with our internal systems and designing reliable voice and telephony integrations. Together with colleagues and partners, you’ll explore new opportunities to enhance the platform, implement secure API solutions, and embed security and compliance into everything you build. You’ll also play a key role in maintaining platform reliability, resolving critical incidents, and turning complex integration challenges into practical, innovative solutions.

Working environment

Your profile

We are offering

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing. 

In addition, we offer: 

• An attractive gross monthly salary based on a 36‑hour work week, including holiday allowance and a flexible benefit budget. 


• An excellent pension scheme, ensuring that you are well prepared for the future. 


• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you. 


• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually. 


• Five “Banking for better days”: extra days off that you can use for personal development or volunteer work. 


• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000. 


• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use. 

 
You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA), which applies to this vacancy.

Interested?

Are you interested? Then respond online to this vacancy. We would like to get to know you. 

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.  

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.