IT Resident Engineer - NL

WE’RE HIRING: NETWORK ENGINEER

Location: Netherlands

Excis is a global IT support leader driven by innovation, collaboration, and a people‑first culture. With clients in over 190 countries, 6,000+ engineers, and 200+ enterprise customers, we deliver reliable and scalable IT solutions worldwide.

We foster an open, friendly, and growth‑oriented environment where individual contributions drive team success. At Excis, you’ll work on meaningful challenges while growing your career in a supportive, family‑like workplace.

Start your journey with Excis and grow with us.

What You’ll Do

• Provide day‑to‑day local and remote desktop support, handling inbound calls and tickets while troubleshooting hardware, software, operating system, and application issues.
  


• Perform break/fix support, fault diagnosis, and resolution across Windows and basic Mac environments, printers, peripherals, and approved enterprise applications.
  


• Collaborate with supervisors, managers, and third‑party vendors to ensure consistent service delivery, clear communication, and SLA compliance across all shifts.
  

What You Need

• Bachelor’s Degree in Computer Science, IT, or a related field (or equivalent practical experience). CompTIA A+, Microsoft Certified Professional (MCP), or higher certification is preferred.
  


• 2–3 years of experience in Windows Desktop Support, including Windows 7–10, Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and PC hardware installation and troubleshooting.
  


• Basic networking knowledge, including TCP/IP, VPN, and network connectivity troubleshooting.
  


• Experience with mobile device management (iOS and Android), enterprise antivirus and encryption solutions, and Windows PC/laptop management via Active Directory.
  


• Strong analytical, troubleshooting, multitasking, and communication skills, with the ability to meet SLAs and provide excellent internal customer service. Willingness to work off‑hours or weekends when required.
  

Behavioral & Professional Expectations

• Strong customer‑facing skills with a professional demeanor.
  


• Proactive, independent thinker able to work with minimal supervision.
  


• Ability to build effective relationships across teams and business units.
  


• Highly organized, ethical, and able to prioritize tasks effectively.
  


• Adaptable and flexible in a fast‑changing, project‑based IT environment.
  

Technical Experience

• Windows 7–10
  


• Microsoft Active Directory and GPOs
  


• Microsoft Office 365
  


• PC hardware installation and troubleshooting
  


• Enterprise antivirus and encryption solutions
  


• Helpdesk ticketing systems
  


• Mobile device management (iOS and Android)
  


• Basic network support (LAN/WAN, connectivity troubleshooting)
  

Why Join Excis?

At Excis, your work makes a real impact. You’ll be part of a hands‑on, collaborative team where your technical expertise directly improves user experience and operational success. We offer a supportive environment focused on continuous learning, professional growth, and global exposure, along with competitive compensation.