IT Service Desk Technician

Location: Almelo, The Netherlands
Working Hours: 08:30 – 17:00 (Monday to Friday)
Contract Type: Full-time (40 hours per week)
Languages Required: Fluent Dutch & English

Are you a technically skilled, service-oriented professional ready to support and empower users in a dynamic IT environment? We are seeking an experienced IT Service Desk Technician to join our onsite team in Almelo. This role offers the opportunity to contribute to a high-performing IT Service Center while staying at the forefront of technology.

🔧 Key Responsibilities

• Provide first-line technical support and troubleshooting across hardware and software platforms
• Register, update, and triage incoming tickets (Incidents/Requests)
• Install, configure, and maintain IT equipment and applications
• Manage IT assets and warranty tracking
• Oversee IT warehouse and inventory operations
• Deliver user training and guidance as needed
• Escalate unresolved issues to appropriate teams
• Participate in IT-related projects and initiatives
• Stay current with emerging IT trends and technologies
• Support Windows and iOS environments

🎓 Qualifications & Experience

• MBO Level 3+ or minimum 2 years of relevant IT support experience
• Strong technical knowledge of computer systems, hardware, and software
• Proficiency with:
• IT Service Management Tooling
• Windows Active Directory & Azure AD
• Windows 10/11 and Office 365 (Admin Center, Teams, SharePoint)
• iPhone/iOS support
• Intune & MacOS (preferred)
• Ability to diagnose and resolve technical/network issues
• Excellent communication and customer service skills
• Team-oriented mindset with proactive problem-solving ability
• Fluent in Dutch and English (mandatory)
• Comfortable patching network ports (preferred)
• Relevant certifications (e.g., ITIL, CompTIA A+/Network+/Security+) are a plus
• Additional language skills in German or French are advantageous