IT Service Technician

We are seeking an experienced 3rd Line Support Engineer to join our IT team based in Amsterdam, focusing on the management and support of our modern workplace environment with a strong emphasis on Microsoft Kandji. The ideal candidate will handle complex technical issues, participate in IT projects, and drive the implementation of modern workplace technologies.

Key Responsibilities:

• Kandji Management: Administer Microsoft Kandji for device management, application deployment, and ensuring compliance with company policies.
• Take initiative to optimise the Mac-based modern workplace, leveraging Kandji for device management, configuration, and compliance policies.
• Resolve issues on macOS and Windows, including hardware, software, network, and security challenges.
• Assist in IT projects focused on Mac endpoint security, automation, and system upgrades, utilising Kandji for deployment and management.
• Manage identity and access for Mac devices through Kandji’s integrations, and Entra IdP ensuring secure and seamless authentication workflows.
• Create and maintain detailed documentation for Mac and Kandji support processes; mentor junior staff on Kandji best practices.
• Assist in critical incident response for macOS environments, perform root cause analysis, and implement preventive measures using Kandji insights.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 5 years of experience in IT support, with at least 3 years in a 3rd line role or similar.
• Certifications: Microsoft Certified: Enterprise Administrator Expert or similar Azure or Microsoft qualifications preferred.
• Deep knowledge of Kandji, SCCM, and other modern management tools.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with project management methodologies is advantageous.

Skills:

• Excellent understanding of Window Server, Azure, AD/Entra, MDM platforms.
• Proficiency in PowerShell or other scripting languages for automation.
• Good interpersonal and communication skills, both oral and written.

📈 Employee stock ownership.

📅 27 days of annual leave (Well-being Day and Volunteer Day included).

🏡 Hybrid working model.

🚆 Travel allowance.

🚲 A bicycle lease plan with Hellorider after 1 year of employment.

💻 Excellent tools: High-end Laptop, Monitor, and everything in between!

📚 We support your continuous improvement with training, courses, conferences, and books.

🌦 Mental health and wellbeing support: Access to OpenUp.

🥪 Office lunches and endless snacks at the Amsterdam Office.

🍻 The best Friday afternoon drinks and quarterly team outings.

👵 A Pension contribution for employees who are based in the Netherlands.

🐶 Pet-friendly office, so feel free to bring your furry friend!

We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

ITG has a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

#LI-NW1