IT Support Analyst - onsite

To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system To install and configure new IT equipment To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization Ensure client assets are updated in the Hardware asset management database, ensure IT stockrooms are kept up to date, tidy and manage asset disposals and also the return of lease devices back to Lessor on a monthly basis Good working and troubleshooting knowledge of Windows 10/11 within IT Support (onsite, remote) Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow Microsoft Active Directory knowledge and usage Experience with Microsoft Office 365 Basic TCP/IP Networking Protocols Setup of wireless handheld devices such as Apple iOS iPhone / iPad Coordinate activities with Help Desk, Network Services, or other IS groups Must be ready and willing to work as part of an IT Support Team Must have an ability to manage changing priorities Good to fluent knowledge in Dutch as well as in English