IT Support Engineer

We are looking for an IT Support Engineer, to join our team in Amsterdam. The ideal candidate should have 3+ years of experience in IT Support.

What we offer

• Interact with senior stakeholders at our clients on regular basis to drive their business towards impactful change.

• Become part of a fast-growing international and diverse team.

What you will do

• Assist and guide end users on how to use standard office applications and follow best practices.

• Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.

• Handle the technical aspects of onboarding and off-boarding employees.

• Install and deploy hardware using Intune and Autopilot tools.

• Monitor and manage hardware warranties, replacements, and repairs.

• Maintain and update manuals and documentation for IT processes.

• Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis.

What you will bring

• Exposure working onsite providing IT Support and familiar with IT support processes and tools.

• Operational management and support of standard office hardware and applications, for example:
    • Windows 11 and MacBook installation and management.
    • Smart phones and tablets like iPhones, iPads, Android phones.
    • Microsoft 365 (tenant) admin centers like Entra ID, Intune  

  • M365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
    • Microsoft Teams and other video conferencing tools and rooms.
    • Basic knowledge of office network (Wi-Fi) and printing.

• Fluency in English.

• Excellent customer service skills, energetic and enjoys helping people.

• Ability to work independently and organize and structure your own work and tasks.

• Experience in ticket management and technical troubleshooting, including diagnosing, resolving, and escalating IT issues in a timely manner.

• Proficiency in managing support tickets through IT service management (ITSM) tools, ensuring adherence to SLAs and accurate documentation.

• Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products.

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organization and promotes creativity and innovation. We welcome all talents and are committed to a workplace where all employees can make an impact and grow.