IT Systems & SharePoint Support Engineer
Role ID – 2026-0142
Role Background
NCIA requires Shared Technical Work Area (STWA) Support Services for its facility
in The Hague.
The role supports three main areas: development and launch of a SharePoint-based
STWA booking site, technical setup/testing of the STWA environment for the Business
Continuity Project (BCP), and review/migration/organisation of STWA technical
documentation.
Role Duties and Responsibilities
Develop, configure, test and support the launch of the STWA SharePoint
booking site.
Identify issues and improvements before final release.
Install and configure equipment within the STWA technical environment.
Perform technical checks, infrastructure testing and readiness validation.
Configure and test the STWA environment for high-load BCP scenarios.
Troubleshoot hardware, software and network-related issues.
Review and update technical documentation and SOPs.
Document equipment installations, configurations, network mappings, test
results, risks and follow-up actions.
Review STWA and CSE documentation libraries.
Migrate relevant documentation into a central repository and establish a lean,
maintainable structure.
Support integration of the booking site with the CSU SharePoint site.
Coordinate with service owners, technical teams and operational users.
Essential Skills
SharePoint site configuration/development, including pages, lists, libraries and
booking/workflow solutions.
Technical equipment installation, configuration and testing.
Infrastructure readiness testing and technical validation.
Strong engineering and system administration skills.
Hardware, software and network troubleshooting.
Technical and operational documentation management.
Ability to create clear and maintainable documentation structures.
CIS security best practices and security principles.
Service delivery processes.
Coordination across technical teams, service owners and business stakeholders.
Strong problem-solving and customer support skills.
Fluent written and spoken English.
Desirable:
Previous NATO/NCIA experience.
Experience in an international military/civilian environment.
Business Continuity or resilience-related technical experience.
SharePoint booking sites or service coordination portals.
Documentation library consolidation.
Previous experience with STWA or a similar controlled technical work area, test
facility, lab or secure CIS environment.Experience
Minimum 3 years of relevant post-related experience.
Hands-on experience with SharePoint.
Technical setup, equipment installation/configuration and testing experience.
Infrastructure readiness and technical validation experience.
Technical documentation and repository management experience.
Service delivery and stakeholder coordination experience.
educations and Certifications
Bachelor's degree in Computer Science, Information Technology or a
related field, OR equivalent professional experience.
Working Location
The Hague, Netherlands / Remote
The RFQ specifies approximately 50% remote and 50% on-site at NCIA in The Hague.
Working Policy
Hybrid – approximately 50% remote / 50% on-site.
The activity schedule specifies that some deliverables are remote, some are on-site and
some require both.
For the option years, the contractor is expected to travel to The Hague six times per
year (March, June, August, September, October and December), with each visit expected
to last approximately three weeks. Travel-related costs must be included in the bid
price.
Base period: 1–31 December 2026
2027 option: 1 January–31 December 2027
2028 option: 1 January–31 December 2028
NATO SECRET clearance – mandatory
One full-time contractor/person is required.
Key Deliverables
There are 6 contractual deliverables:
1. STWA Booking Site Pre-Release Package – SharePoint booking site
development, testing and pre-release preparation.
2. STWA BCP Technical Setup Package – equipment installation, configuration
and technical testing.
3. STWA Readiness, Booking Site Finalisation & Launch Package –
environment readiness, final SharePoint configuration/integration and launch
support.
4. BCP Equipment Installation & Support Documentation Package –
installation/configuration documentation, test evidence and support procedures.
5. STWA High-Load BCP Configuration & Infrastructure Test Package – high-
load configuration and infrastructure testing.
6. STWA/CSE Documentation Library Review, Migration & Repository
Structure Package – documentation review, migration and repository
restructuring.
The payment allocation is 15% / 20% / 20% / 15% / 15% / 15%, respectively, and
payment is linked to acceptance of each deliverable.
Travel
Some travel to other NATO sites may be required
Security Clearance
Valid National or NATO Secret personal security clearance