L2 Desktop Support Engineer NL

Company : Excis Compliance

Job Type : Full Time

Eindhoven, 5656 Ag

Number of Applicants

:

000+

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Job Description - L2 Desktop Support Engineer NL

WEâRE HIRING A DESKTOP SUPPORT ENGINEER IN EINDHOVEN, NETHERLANDS!

Excis is a global IT support leader, driven by innovation and collaboration. Weâre looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family\-like environment where youâll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What Youâll Do:

Address and resolve user tickets related to hardware, software, and networking issues

Provide walk\-in center support to end users

Guide users through application installations and computer peripheral setup

Ask targeted questions to accurately diagnose technical issues

Provide clear, step\-by\-step guidance to users

Perform remote troubleshooting and testing of alternative solutions

Customize desktop applications to meet user requirements

Record technical issues and resolutions in support logs and ticketing systems

Escalate unresolved issues to the next level of support

Follow up with users to ensure systems are fully functional

Collect and report customer feedback and potential improvement requests

Assist in creating and maintaining technical documentation and user manuals

Perform device imaging and setup through the network

Support Apple / Mac devices alongside Windows and Linux systems

Requirements

Educational Qualifications & Experience

Degree in an IT\-related field or equivalent relevant work experience

Proven experience in analysing business requirements and translating them into technical solutions

Experience working in an Agile methodology environment

3â4 years of hands\-on experience in Level 2 Onsite Technical Support

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

Technical Skills

Strong hands\-on experience with:
- Windows 10 & 11
- Office 365
- OneDrive
- Intune
- ServiceNow

Hands\-on experience with Windows, Linux, and Mac OS environments

Experience with network\-based imaging and device setup

Working knowledge of office automation tools and peripherals such as printers and scanners

Understanding of network security practices and anti\-virus solutions

Ability to perform remote troubleshooting efficiently

Behavioral Skills

Target\-driven and proactive mindset

Strong listening skills

Leadership qualities

Customer\-oriented approach

Excellent problem\-solving and multitasking abilities

Benefits

Why Join Us?

At Excis, your work matters. Youâll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Netherlands and be at the forefront of IT support excellence!

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