L2 Desktop Support Engineer NL

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM, NETHERLANDS!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family\-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
  


• 6000+ Engineers
  


• 200+ Enterprise Clients
  

About the Role

We are seeking a proactive and customer\-focused Desktop Support Engineer to provide technical assistance and ensure smooth IT operations across our organization. The ideal candidate will have a strong background in VIP support, hardware, software, and networking support, with a passion for troubleshooting and delivering exceptional end\-user experiences.

Key Responsibilities

• Respond to and resolve user tickets related to hardware, software, and networking issues.
  


• Walk customers through installation and configuration of applications and peripherals (printers, scanners, etc.).
  


• Perform remote troubleshooting using diagnostic techniques and targeted questions.
  


• Guide users through step\-by\-step solutions in a clear, customer\-friendly manner.
  


• Test and validate alternative solutions to identify and resolve root causes.
  


• Customize desktop applications and settings to meet user or departmental needs.
  


• Record, track, and document technical issues, actions, and resolutions in service logs.
  


• Escalate unresolved incidents to higher\-level support teams when necessary.
  


• Conduct follow\-up with users to confirm issue resolution and system functionality.
  


• Gather and report user feedback and potential feature requests to improve IT services.
  


• Create and maintain user manuals, FAQs, and other technical documentation.
  


• Provide on\-site and remote support for VIP users, ensuring high service quality and discretion.
  


• Support device imaging, deployment, and configuration through the network.
  


• Maintain and update inventory records for IT equipment and peripherals.
  

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
  


• Experience: Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  


• Strong hands\-on experience supporting Windows 10 & 11, Office 365, OneDrive, Intune, and ServiceNow.
  


• Experience working with Walk\-in IT Service Centers and providing VIP Support.
  


• Proficiency with Windows/Linux/MacOS environments.
  


• Familiarity with network security practices, antivirus programs, and office automation products.
  


• Ability to perform remote troubleshooting and deliver clear, concise technical instructions.
  


• Excellent problem\-solving, communication, and multitasking skills.
  


• Strong customer service orientation and ability to work effectively under pressure.
  


• Experience analyzing business requirements and translating them into practical technical solutions.
  


• Experience working within Agile environments and ITIL\-based service frameworks.
  

Preferred Skills

• Knowledge of Active Directory, Group Policy, and basic networking (DNS, DHCP, VPN).
  


• Familiarity with MDM tools and asset management systems.
  


• Understanding of endpoint security and data protection practices.
  


• Certification(s) such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
  

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Netherlands and be at the forefront of IT support excellence!