1. Responsible for the overall planning and implementation of after-sales and maintenance services for European civilian robots (including the UK, France, Germany, the Netherlands, and other European countries), building an overseas after-sales and maintenance operation system from scratch.

2. Plan, design, and advance the construction of overseas maintenance centers, including compliant layout design, equipment configuration plans, as well as the formulation and implementation of procurement lists for maintenance tools, testing equipment, and spare parts.

3. Define and launch a complete range of service products, including repair, warranty services, after-sales debugging, on-site installation, remote technical support, and product upgrades/refurbishments.

4. Develop, standardize, and continuously optimize maintenance SOPs, covering key aspects such as fault diagnosis, disassembly, testing, calibration, safety checks, and quality acceptance. Based on the mechanical and electronic principles of robots, build and maintain a fault diagnosis tree and troubleshooting guide, and continuously iterate and update based on actual maintenance data.

5. Establish and manage the spare parts strategy system, including BOM definition, safety stock setting, replenishment rules, and reverse logistics management of faulty parts. Coordinate with internal cross-departmental teams (logistics, legal/compliance, customer service, product, finance, etc.) and external partners (OEM manufacturers, third-party logistics, service providers, etc.) to ensure smooth and efficient after-sales and maintenance operations

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.